The following conversation takes place between a mother and her 14-year-old daughter while on a drive to visit relatives. The CD player in the car doesn't work. The daughter is rapidly surfing the radio stations, which is irritating her mother.

Mother: Stop it. Pick a station and stay with it.

Daughter: Commercials bore me. How can you stand to listen to them?

Mother: You don't listen long enough to know if it's a commercial or not. Why don't we try news or something?

Daughter: Oh, this is my favorite song.

Mother: No. I don't like rap. Switch the station.

Daughter: This isn't rap, Mom.

Mother: They are talking and not singing, and that's what I call rap. Now switch.

Daughter: You said not to switch station, and now when I want to listen to a song, you want me to switch. Make up your mind.

Mother: Don't talk back to me. We always listen to your station. When was the last time you asked me what I wanted to listen to? Rap is disrespectful.

Daughter: You never like any of my songs. What's wrong with rap?

Mother: I want you to change to another station.

Daughter: Jeezze! Okay, here's country. Are you satisfied?

Mother: It's better than rap.

Daughter: (Exasperated) IT WASN"T RAP.

(A country ballad comes on. A narrator says the first few lines of the song before singing.)

Daughter: He is talking, not singing. Must be rap.

Mother: Your smart mouth is going to get you in trouble, young lady.

Daughter: I'm just saying that he is talking, not singing, and that's your definition of rap. But you never listen to me.

Mother: Okay, no more radio. (Mother turns of the radio and both sit in silence for the rest of the trip.)

1		What went wrong?
2		Analyze this conversation using concepts from the chapter on listening. What evidence suggests that the communicators were hearing instead of listening to the conversation? To the music?
3		What were the listening goals for both the mother and daughter?
4		What stages of listening (attending, interpreting, responding, or remembering) caused problems for the communicators?
5		What characteristics of passive or active listening were present?