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Interviewing: Principles and Practices, 11/e

Charles J. Stewart, Purdue University--West Lafayette
William B. Cash, National Louis University--Evanston

An Interpersonal Communication Process

Mixed Quiz


1	The approach interview is easy to learn, takes less time, enables you to maintain control, and is easy to replicate from one interview to the next.



2	Typical approach interviews are information getting, counseling, performance review, and problem solving.



3	Your may be influenced by the other party’s age, sex, race, ethnic group, size, and physical attractiveness.



4	may encourage the other party to talk, signal that you are not in a hurry, express agreement with what is being said, and keep the other party talking.



5	listening focuses on ours rather than mine or yours and believes the agenda for resolving a problem or task supersedes the individual.



6	We detect feedback through observing and listening.

		A)	True
		B)	False

7	Research indicated that facial expressions, pauses, and bodily gestures are more important in men’s interactions.

		A)	True
		B)	False

8	Koreans prefer not to give negative or “no” responses, but to imply disagreements to maintain group harmony.

		A)	True
		B)	False

9	Jargon is when we substitute better sounding words for common ones.

		A)	True
		B)	False

10	According to politeness theory all humans want to be appreciated and protected.

		A)	True
		B)	False

11	“We’re axing John” was what one group of people heard when the manager said, “We’re asking John.” This is an example of what your book calls:

		A)	jargon
		B)	slang
		C)	sound alikes
		D)	idioms

12	Which type of listening is primarily a method of communicating genuine concern, understanding, and involvement? Listening for:

		A)	comprehension
		B)	empathy
		C)	resolution
		D)	evaluation

13	How we order words in a sentence can:

		A)	communicate different messages
		B)	lead to confusion
		C)	provoke laughter
		D)	all of the above

14	Which of the following types of interactions are relatively safe, non threatening interchanges about such topics as hometowns, professions, sporting events, college courses, and families?

		A)	Level 1
		B)	Level 2
		C)	Level 3
		D)	Level 4

15	Which of the following expectations may affect our self-concept?

		A)	family
		B)	society
		C)	organizations
		D)	all of the above

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