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Multiple Choice Quiz
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1.
The supervisor takes the initiative and asks the employee pointed questions about a problem in _______ counseling.
A)nondirective
B)directive
C)productive
D)supervisory
E)institutional
2.
What is Step 4 to the general approach of a counseling interview that should prove effective for supervisors in most situations?
A)Restate the actions to be taken and reemphasize your concern about the problem.
B)Ask the employee to comment on your observations.
C)Identify the problem-solving techniques to be used.
D)Describe your observations.
E)Schedule follow-up meetings.
3.
_______ problems is not a common type of personal problem that influences performance on the job.
A)Family
B)Legal
C)Financial
D)Health
E)Competition
4.
Drug and alcohol abuse alone have been estimated to cost U.S. business _______ a year in decreased productivity and rehabilitation costs.
A)$16.5 billion
B)$150 million
C)$165.5 billion
D)$276 billion
E)$25 million
5.
Once a troubled employee has been identified, the supervisor must
A)ignore the situation.
B)terminate the employees.
C)figure the costs to help the employee.
D)confront the employee.
E)warn other employees of the situation.
6.
When confronting the troubled employee, if the employee begins to talk about a problem, the supervisor should
A)listen.
B)send him to a counselor.
C)stop him.
D)bring in a witness.
E)form a support group for employees with the same problem.
7.
________ bears the primary responsibility for evaluating the extent of rehabilitation.
A)The employee
B)The counselor
C)Top management
D)The supervisor
E)No one person
8.
All of the following are critical elements of an EAP except
A)management backing.
B)easy access.
C)follow-up and evaluation.
D)professional leadership.
E)no union support.
9.
The term _______, according to the Comprehensive Rehabilitation Service Amendments of 1978, does not include any individual who is an alcoholic or drug abuser whose current use of alcohol or drugs prevents the individual from performing his or her job duties or constitutes a direct threat to property or the safety of others.
A)rehabilitated individual
B)affirmative action
C)EEOC
D)handicapped individual
E)social drinker
10.
A specific suggestion for helping supervisors become effective career counselors is to
A)recognize the limits of the employee.
B)let others know of employee career choices to get input from them.
C)listen effectively.
D)have the employee make his own goal definition and planning before helping him.
E)help employee realize that there is one career made for him.





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