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Learning Objective
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After studying this chapter, you will be able to:
1. Describe how an organization plans.
2. Describe the supervisor’s role in the overall planning system of the organization.
3. Discuss the steps involved in the supervisory planning process—with special emphasis on setting objectives.
4. Identify the SMART criteria for setting objectives.
5. Discuss the role of contingency plans.
6. Differentiate among organizational policies, procedures, and rules.
7. List several common supervisory planning activities.
8. Understand the basic elements of a management by objectives (MBO) system.





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