| Chapter Objectives (See related pages)
Describe the relationships among value, profitability, cost, processes, and capabilities. |
| | | Describe the components of value. |
| | | Differentiate between the resources that create value. |
| | | Describe the changes in the business environment and the impact they have. |
| | | Describe the external forces that affect the business. |
| | | Explain the differences between service and product outputs. |
| | | Explain why B2B and B2C customers may define value differently. |
| | | Describe how operations concepts will affect you in your field. |
|