In Super Factory--or Super Headache, (Business Week, July 31, 2000) we get a glimpse of what auto factories of the future may move to to gain capacity and flexibility.
a. What characteristics are expected to make the plant the most productive in the world?
Speaking the Customer's Language-Literally (Business Week, September 25, 2000) describes the need to have workforce capacity that can meet the demands of different cultures by speaking their language.
a. As the U.S. population and languages become more diverse, what are the implications for service capacity? Do you think the language of employees will ever be a constraint?
