Consider the opening story of the chapter. Reflecting on the information presented, respond to the following two questions and relate them to the chapter content.

1			One of the features of this chapter pertains to data collection. In the opening story, Rolanda is required to collect data from an organization. Discuss how data collection via tape recording differs from asking participants their impressions of an organization. What strengths and shortcomings exist with both forms of data collection?
2			If Rolanda were asked to use the critical approach to studying organizational life, what would you suggest she study in her research? What should guide Rolanda as she engages in her critical research?