A full chapter on intercultural communication expands discussions on cross-cultural and intercultural communication that are interwoven throughout the text.
The text offers a strong research base in all the different areas of communication: verbal, nonverbal, interpersonal, small group, public speaking, and more.
"Working together" boxes provide activities that encourage group learning and discussions of key concepts.
"Another Point of View" boxes provide contrasting opinions on a variety of topics, encouraging critical thinking.
"Assess Yourself" questionnaires challenge readers' foundations, examine assumptions, uncover attitudes, question knowledge, assess ability, analyze skills and confidence, probe anxiety, review preparation, and survey understanding. Scaled responses with additional discussions, explanations, and suggestions for change are included on the student CD-ROM.
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2007 McGraw-Hill Higher Education