Strategic flexibility (SF) has been added to each chapter in a six step process (anticipate, assess, evaluate, select, apply, and re-assess and re-evaluate), to reinforce concepts in the chapter.
A new appendix on computer-mediated communication addresses the Communication Model, virtual communities, and ethical implications.
New sections at the end of every chapter discuss the impact, implications, advantages, and limitations of Internet use.
A refocused Chapter 11, "Group Leadership and Conflict Management," features new sections on strategic flexibility, seeking diversity, sharing a vision, and the value of substantive conflict.
Chapter 9, now titled "Communicating at Work," offers sections entitled "Principles of Professional Conduct," "Cultural Differences in the Workplace," "Gender Differences in the Workplace," "Communicating Within a Professional Atmosphere," and "Dealing With Conflict at Work."
The interpersonal communication chapter has a new focus on friendships and serious interpersonal relationships.
Substantial revisions to the public speaking chapters include combining Chapters 12 and 13, adding new discussions on public speaking anxiety, new sample speeches, and expanded coverage of Informative and Persuasive speeches.
Chapter 4, "Listening," now includes the Integrative Listening Model (ILM) framework. This chapter offers eight strategies for remembering information, as well as new sections on "Note-taking skills," "Culture and Listening," and "The Difficulty of Listening."
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2007 McGraw-Hill Higher Education