(See related pages)
After reading this chapter, you should be able to:
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| 1. Explain communication needs and relate them to your life. |
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| 2. Define strategic flexibility (SF) and explain where its power lies. |
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| 3. Define communication and explain it as a process. |
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| 4. Describe the types of communication. |
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| 5. Define and explain the importance of intercultural communication. |
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| 6. Discuss the principles of ethical communication and the foundation out of which ethical conduct is most likely to grow. |
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| 7. Discuss the ways you can improve your own communication skills. |
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| 8. Explain how Internet communication relates to the model of communication and the four characteristics that make it unique from normal face-to-face communication. |