Please answer all questions.

1			People who possess Strategic Flexibility (SF) are happier and more fulfilled because they
			A)	are aware of their communication skills.
			B)	are aware of their communication deficits.
			C)	can bring a broad range of potentially valuable behaviors to a wide variety of situations.
			D)	all of the above.
2			In U.S. culture, shyness is considered to be
			A)	an asset.
			B)	a liability.
			C)	the same as assertive.
			D)	not normally an issue in everyday life.
3			Studies cited by the author consistently show communication to be of major importance in
			A)	the classroom.
			B)	the workplace.
			C)	business meetings.
			D)	all of the above settings.
4			Communication is best described as
			A)	a one-way process.
			B)	a process involving senders-receivers.
			C)	an exchange primarily involving verbal messages.
			D)	a sharing of ideas that mainly involves verbal messages and an exchange of feelings that mainly involves nonverbal messages.
5			A symbol is
			A)	a verbal or nonverbal representation of something.
			B)	a concrete or abstract representation of something.
			C)	open to various interpretations.
			D)	described by all of the above statements.
6			"Freedom" is an example of a/an
			A)	nonverbal symbol.
			B)	concrete symbol.
			C)	abstract symbol.
			D)	rhetorical symbol.
7			Newspapers and magazines are examples of
			A)	channels in face-to-face communication.
			B)	channels in mass communication.
			C)	feedback in face-to-face communication.
			D)	feedback in mass communication.
8			When a speaker uses profanity or makes an ethnic slur, a negative reaction from a listener is an example of
			A)	external noise.
			B)	internal noise.
			C)	semantic noise.
			D)	a failed channel.
9			Which of the following is NOT a principle of transactional communication?
			A)	Communication is one-dimensional.
			B)	Communication has a past, a present, and a future.
			C)	Participation is simultaneous and continuous.
			D)	All communicators play roles.
10			When there is only one sender-receiver this is termed ____ communication.
			A)	interpersonal
			B)	intrapersonal
			C)	small group
			D)	private
11			Which of the following statements does NOT describe interpersonal communication?
			A)	The setting is comfortable and informal.
			B)	The process is complicated with fewer chances for feedback.
			C)	It offers the best possibility for feedback.
			D)	There will likely be a minimal amount of internal noise.
12			Which statement does NOT describe public communication?
			A)	People are often meeting to solve a problem.
			B)	The primary message is highly structured.
			C)	Nonverbal feedback is more common and more effective than verbal feedback.
			D)	The setting is formal.
13			Computer-mediated communication includes all of the following EXCEPT:
			A)	Email and web pages.
			B)	Discussion groups and newsgroups.
			C)	Chat and instant messaging.
			D)	All of these are forms of computer-mediated communication.
14			Which of the following phrases does NOT describe intercultural communication?
			A)	an increasingly important aspect of our diverse society
			B)	a skill needed in today's workplace
			C)	an exchange of messages that can easily lead to misunderstandings
			D)	a type of communication that is more difficult in Eastern societies than in Western societies
15			Which of these is an example of ethical communication?
			A)	including a piece of artwork in your PowerPoint presentation with no citation
			B)	using the ideas of another person and citing the original source
			C)	communication that makes your listener feel degraded
			D)	concealing your personal convictions
16			The author suggests, with respect to communication improvement, that
			A)	a firm timetable should be set for improvement.
			B)	no plan will effectively lead to communication improvement.
			C)	learning new skills can be difficult and must be accomplished quickly.
			D)	a realistic "timetable" is to work at it until you succeed.
17			Communication on the Internet tends to be
			A)	asynchronous.
			B)	synchronous.
			C)	synchronous when using IM, but asynchronous at other times.
			D)	asynchronous when using IM, but synchronous at other times.
18			The author uses the term "sender-receiver" because
			A)	people involved in communication are doing both of these simultaneously.
			B)	it accurately reflects the process of alternately sending and receiving messages.
			C)	it emphasizes the people involved rather than the channel and noise which have a smaller impact on the process.
			D)	all of the above reasons.
19			The basic component that is used to communicate ideas and feelings is termed
			A)	a symbol.
			B)	a message.
			C)	a channel.
			D)	semantics.
20			Which of following is NOT one of the characteristics that make Internet communication unique from face-to-face communication?
			A)	globalization
			B)	access to the Internet
			C)	temporality
			D)	content openness