 | Chapter Outline
(See related pages)
Emotional Intelligence
Being Self-Aware
Managing Emotions
Motivating Yourself
Recognizing Emotions in Others
Handling Relationships |
| | | The Importance of Emotional Intelligence to Strategic Flexibility
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| | | Attraction to Others
Physical Attraction
Perceived Gain
Similarities
Differences
Proximity
Cyberattraction |
| | | Motives for Interpersonal Communication
Pleasure
Affection
Inclusion
Escape
Relaxation
Control
Health
Cybermotivation |
| | | Talking to Each Other
Roles, Relationships, and Communication
Beginning Conversations: The Art of Small Talk
Bids and the Bidding Process
Owned Messages |
| | | Self-Disclosure: Important Talk
The Importance of Self-Disclosure
The Process of Self-Disclosure
Self-Disclosure and Intimacy: Rewards and Fears
When Should Self-Disclosure Occur? |
| | | Essential Elements of Good Relationships
Verbal Skills
Emotional Expressiveness
Conversational Focus
Nonverbal Analysis
Conversational Encouragement
Care and Appreciation
Commitment
Adaptation |
| | | The Internet and Interpersonal Relationships
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| | | Chapter Review
Summary
Key Terms and Concepts
Questions to Review |
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