(See related pages)
After reading this chapter, you should be able to:
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| 1. Define interpersonal communication. |
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| 2. Explain emotional intelligence and its importance to strategic flexibility. |
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| 3. Define and explain interpersonal needs. |
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| 4. Discuss how roles influence interpersonal communication. |
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| 5. Explain how bids contribute to relationship development and some ways to encourage them. |
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| 6. Define self-disclosure, and tell why it is important. |
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| 7. Describe the four panes of the Johari Window. |
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| 8. Describe the effect of the Internet on interpersonal relationships. |