(See related pages)
After reading this chapter, you should be able to:
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| 1. Define professional communication. |
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| 2. Describe the ways information interviews are used. |
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| 3. Explain the steps in preparing for the information interview. |
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| 4. Outline the process of preparing for employment interviews. |
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| 5. Identify cultural and gender differences in the workplace and show how to cope with them. |
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| 6. Describe the important ingredients of communicating within a professional atmosphere. |
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| 7. Demonstrate the process of dealing with conflict at work. |
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| 8. Explain the strengths and weaknesses of the Internet in professional communication. |