For more resources on effective online communication, go to:

Internet 101: About E-mail

http://www.internet101.org/internet-basics/about-email/

Beginners’ guide and e-mail etiquette

Netiquette

http://www.albion.com/netiquette/

A comprehensive introduction to netiquette

Journal of Computer-Mediated Communication

http://jcmc.indiana.edu/

A scholarly journal with a variety of studies on electronic communication behavior