| LO 02-01 | Define supply chain management (SCM) systems and describe their strategic and competitive opportunities. |
| LO 02-02 | Define customer relationship management (CRM) systems and describe their strategic and competitive opportunities. |
| LO 02-03 | Explain the significance of enterprise resource planning (ERP) software as the integration of functional software systems. |
| LO 02-04 | Define social media and describe a few of its many dimensions that make it important in the business world. |