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Multiple Choice Quiz
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1
Which of the following is a key function of supply chain management?
A)Using information about customers to gain insights into their needs
B)Overseeing the underlying IT infrastructure within an organization
C)Developing firewalls, intranets, extranets, and anti-virus software
D)Tracking inventory among business processes
2
Sales force automation (SFA) is a function of which of the following systems?
A)Materials Requirement Planning system
B)Decision support systems
C)Customer relationship management system
D)Legacy information system
3
Front office systems differ from back office systems in that front office systems:
A)send all their customer information to the database.
B)are used to fulfill and support customer orders.
C)are the primary interface to customers and sales channels.
D)comprise of analysis and reporting systems.
4
Which of the following is a primary function of back office systems?
A)Fulfill and support customer orders
B)Maintain the underlying IT infrastructure within an organization
C)Devise more effective marketing campaigns
D)Set internal production goals
5
A(n) _____ system is one that includes all technology systems and software in your organization.
A)ERP
B)DSS
C)CRM
D)SFA
6
_____ systems included internal production planning, calculating time requirements components, procurement, and materials planning functions as well as accounting and financial management systems.
A)SFA
B)CRM
C)SCM
D)MRPII
7
Which of the following terms refers to aged information systems that are technologically out-of-date?
A)Web 1.0 information systems
B)Semantic information systems
C)Mainframe systems
D)Legacy information systems
8
Which phase in the development of the Web is characterized by businesses pushing static, untailored information to users?
A)Web 1.0
B)Web 1995
C)Web 1996
D)Web 2.0
9
Which of the following is a characteristic of the early Web, called Web 1.0?
A)Online collaboration
B)Pushing dynamic information
C)Pulling static information
D)Pulling dynamic information
10
Which of the following is a dimension of social media?
A)Location-based services
B)Focus groups
C)Digital dashboards
D)Legacy information systems





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