Online Learning Center (www.mhhe.com/dwyer4e)

The Instructor's Manual on the OLC contains several features that you will find useful including:

• Lecture notes – the authors have included some ideas for class lectures based on their experience.
• Case Teaching Notes – each professor teaches cases somewhat differently, but authors of cases have submitted teaching notes that can provide you with an idea as to how students will respond to the case.
• Slides – in the previous edition, John Thompson at TCU did a masterful job of creating slides that go beyond the exhibits in the book. This time around, though, the authors also added more exhibits from the book so you will find more slides than ever before.
• Answers –answers to discussion questions, the B2B box features, caselets, and so forth are found on the OLC.
• Test Bank – this edition's test bank has been improved based on feedback provided directly from the people who use it in the classroom.