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Organisational Behaviour: European Edition, 2/e

Robert Kreitner, Arizona State University
Angelo Kinicki, Arizona State University
Marc Buelens, University of Ghent

Managing Occupational Stress

Self-test Questions - Quiz 1


1	Both positive and negative events can cause an identical stress response.
		A)	True
		B)	False


2	Stressors are cognitive factors that produce stress.
		A)	True
		B)	False


3	Stressful life events are defined as nonwork-related changes that disrupt an individual's lifestyle and social relationships.
		A)	True
		B)	False


4	Fatalism, cynicism, and feeling a lack of personal accomplishment are the three key phases of burnout.
		A)	True
		B)	False


5	According to the model of burnout, personal stressors and job and organizational stressors are direct causes of depersonalisation.
		A)	True
		B)	False


6	Stress triggers a ________ or ________ response.
		A)	alarm; exhaustion
		B)	fight; flight
		C)	physiological; cognitive
		D)	control; surrender
		E)	immediate; delayed


7	Technology is an example of a(n) ________ stressor.
		A)	organizational-level
		B)	extraorganizational
		C)	group-level
		D)	environmental
		E)	individual-level


8	Stress has ________, ________, ________ and ________ outcomes.
		A)	burnout; coping; wellness; hardiness
		B)	individual; group; organizational; extraorganizational
		C)	self-efficacy; self-esteem; self-concept; hardiness
		D)	psychological/attitudinal; behavioural; cognitive; physical
		E)	group; organizational; extraorganizational; environmental


9	________ can be defined as a condition of emotional exhaustion that occurs over time.
		A)	Burnout
		B)	Stressors
		C)	Stress
		D)	Depersonalisation
		E)	Type A behaviour


10	________ is (are) resources or administrative changes that alleviate the symptoms of burnout.
		A)	Global social support
		B)	Coping strategies
		C)	Buffers
		D)	Functional social support
		E)	Hardiness


11	Social support is determined by both the ________ and ________ of an individual's social relationships.
		A)	strength; adaptability
		B)	duration; clarity
		C)	nature; source
		D)	breadth; depth
		E)	quality; quantity


12	________ are environmental characteristics that affect how people interpret stressors.
		A)	Cognitive appraisal
		B)	Buffers
		C)	Coping strategies
		D)	Moderators
		E)	Situational factors


13	A(n) ________ coping strategy consists of using behaviours and cognitions to directly anticipate or solve problems.
		A)	global social support
		B)	symptom management
		C)	hardiness
		D)	escape
		E)	control


14	________ is a chronic, determined struggle to accomplish more in less time.
		A)	Hardiness
		B)	Coping
		C)	Buffering
		D)	Cognitive appraisal
		E)	Type A behaviour


15	Which of the following is a primary dimension of the holistic wellness approach?
		A)	Choosing a non-stressful occupation.
		B)	Developing a passive attitude towards life.
		C)	Enlarging one's social support network.
		D)	Taking the minimum amount of medication necessary.
		E)	Using stress reduction and relaxation techniques.

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