Student Centre | Lecturer Centre | Info Centre | HOME

Organisational Behaviour: European Edition, 2/e

Robert Kreitner, Arizona State University
Angelo Kinicki, Arizona State University
Marc Buelens, University of Ghent

Improving Job Performance with Feedback and Rewards

Self-test Questions - Quiz 1


1	Feedback serves two functions - instructional and motivational.
		A)	True
		B)	False


2	People with low self-confidence tend to rely on personal feedback more so than those with high self-confidence.
		A)	True
		B)	False


3	People tend to perceive and recall negative feedback more accurately than they do positive feedback.
		A)	True
		B)	False


4	Managers generally welcome upward feedback programmes.
		A)	True
		B)	False


5	Possible sources of 360-degree feedback include outsiders, subordinates, and peers.
		A)	True
		B)	False


6	People tend to reject or downplay feedback if they perceive it to be ________.
		A)	accurate.
		B)	negative.
		C)	based on a fair system.
		D)	based on reasonable standards.
		E)	from a credible source.


7	Nontraditional feedback is growing for a number of reasons. Which of the following is one of those reasons?
		A)	Co-workers and subordinates are likely to know more about a manager's strengths and weaknesses than the manager's supervisor.
		B)	Upward feedback goes against the trend toward participative management and employee empowerment.
		C)	Single-source feedback is more valid than multiple-rater feedback.
		D)	Nontraditional feedback complements the traditional hierarchical organizational structure.
		E)	Both raters and ratees were satisfied with the traditional performance appraisal system.


8	Overall, research more strongly supports the use of ________ appraisals than for ________ appraisals.
		A)	subordinate; supervisor
		B)	subordinate; customer
		C)	customer; subordinate
		D)	self; peer
		E)	peer; self


9	Praise and recognition from others are examples of ________ rewards.
		A)	intrinsic
		B)	social
		C)	global
		D)	material
		E)	financial


10	Personal feelings of self-esteem, self-satisfaction, and accomplishment are examples of ________ rewards.
		A)	social
		B)	material
		C)	financial
		D)	intrinsic
		E)	extrinsic


11	According to the ________ norm, everyone should be rewarded equivalently, regardless of their comparative contributions.
		A)	reward equity
		B)	profit maximization
		C)	justice
		D)	reward equality
		E)	need


12	The ________ criterion for reward distribution focuses on factors such as teamwork, risk-taking, and creativity.
		A)	performance/results
		B)	performance/traits
		C)	performance/actions and behaviours
		D)	nonperformance considerations
		E)	extraperformance considerations


13	________ involves a measurement of productivity combined with the calculation of a bonus offered to employees responsible for any increases in total organizational productivity.
		A)	Equality pay
		B)	Gainsharing
		C)	Team pay
		D)	Profit sharing
		E)	Piece rate pay


14	A major weakness of profit sharing plans is
		A)	profits are influenced by many factors beyond the employee's control.
		B)	they have no significant influence on productivity.
		C)	they provide an incentive to work hard in the future but don't reward past performance.
		D)	their complexity.
		E)	they reward teamwork but not individual effort.


15	The biggest single barrier to effective team-based pay is
		A)	insufficient interpersonal skills training.
		B)	rewarding results but not behaviours.
		C)	lack of peer pressure.
		D)	a collectivist work ethic.
		E)	an individualistic culture.

2002 A McGraw-Hill Online Learning Centre
Any use is subject to the Terms of Use and Privacy Policy.
McGraw-Hill Education Europe is one of the many fine businesses of The McGraw-Hill Companies.