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| 1 | |
The ingratiating influence tactic involves trying to build enthusiasm by appealing to others’ emotions, ideals, or values. |
| | A) | true |
| | B) | false |
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| 2 | |
Reciprocity is the belief that people should be paid back for their positive and negative acts. |
| | A) | true |
| | B) | false |
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| 3 | |
Legitimate power may express itself in either a positive or negative manner. |
| | A) | true |
| | B) | false |
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| 4 | |
Personal initiative requires going beyond formal job requirements and being an active self-starter. |
| | A) | true |
| | B) | false |
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| 5 | |
The most common political tactic is attacking or blaming others. |
| | A) | true |
| | B) | false |
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| 6 | |
Which of the following is a possible outcome of an attempt to influence another person? |
| | A) | exchange |
| | B) | consultation |
| | C) | pressure |
| | D) | compliance |
| | E) | coalition |
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| 7 | |
Mutual respect, openness, trust, and mutual benefits are all ways of building |
| | A) | empowerment. |
| | B) | networks. |
| | C) | coalitions. |
| | D) | strategic alliances. |
| | E) | political power. |
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| 8 | |
_____ power has both a positive and a negative form. |
| | A) | Reward |
| | B) | Coercive |
| | C) | Legitimate |
| | D) | Expert |
| | E) | Referent |
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| 9 | |
An individual has _____ power of his or her personality is the reason for compliance. |
| | A) | reward |
| | B) | coercive |
| | C) | legitimate |
| | D) | expert |
| | E) | referent |
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| 10 | |
Which of the following statements is true? |
| | A) | Power is a zero-sum game. |
| | B) | Social power occurs in limited quantities. |
| | C) | Delegation is the highest degree of empowerment. |
| | D) | Authoritarian managers welcome employees. |
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| 11 | |
Which of the following is not a barrier to delegation? |
| | A) | vague job definitions |
| | B) | high levels of self-confidence |
| | C) | fear of competition from lower-level employees |
| | D) | lack of confidence and trust in lower-level employees |
| | E) | belief in the fallacy, “If you want it done right, do it yourself”. |
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| 12 | |
If you were giving a guest lecture on ______, you would know from the evolution of power to speak in terms of power ______. |
| | A) | delegation; distribution |
| | B) | empowerment; elimination |
| | C) | authority; sharing |
| | D) | influence sharing; delegation |
| | E) | charisma; creation |
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| 13 | |
Political behaviour is triggered by |
| | A) | clear goals and objectives. |
| | B) | vague performance measures. |
| | C) | well-defined decision processes. |
| | D) | strong individual or group cooperation. |
| | E) | organisational stability. |
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| 14 | |
______ is defined as the process by which people attempt to control or manipulate the reactions of others to images of themselves or their ideas. |
| | A) | Impression management |
| | B) | Ingratiation |
| | C) | Networking |
| | D) | Referent power |
| | E) | Expert power |
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| 15 | |
Personality conflict occurs when the values held by an individual are in disagreement. |
| | A) | true |
| | B) | false |
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| 16 | |
Terminal values are alternatives behaviours or means by which we achieve desired ends. |
| | A) | true |
| | B) | false |
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| 17 | |
The dialectic method involves assigning one person the role of critic. |
| | A) | true |
| | B) | false |
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| 18 | |
The integrating style of handling conflict involves cooperatively identifying the problem, generating and weighing alternative solutions, and selecting a solution. |
| | A) | true |
| | B) | false |
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| 19 | |
A conflict triangle occurs when two people are having a problem and instead of addressing the problem directly with each other, one of them gets a third person involved. |
| | A) | true |
| | B) | false |
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| 20 | |
Functional conflict |
| | A) | is decreased by the devil’s advocacy technique. |
| | B) | is decreased by the dialectic method. |
| | C) | serves the interests of the organization. |
| | D) | is a method of alternative dispute resolution. |
| | E) | threatens the organization’s interests. |
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| 21 | |
When a situation is characterised by ______, managers should anticipate conflict. |
| | A) | ample resources |
| | B) | clear job boundaries |
| | C) | independent tasks |
| | D) | organisational simplicity |
| | E) | collective decision making |
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| 22 | |
Happiness, pleasure, and wisdom are examples of _____ values. |
| | A) | functional |
| | B) | programmed |
| | C) | interpersonal |
| | D) | instrumental |
| | E) | terminal |
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| 23 | |
Being a good listener, cooperative, and sensitive to the needs of others are ways to |
| | A) | form political coalitions. |
| | B) | clarify one’s own values. |
| | C) | build cross-cultural relationships. |
| | D) | stimulate dysfunctional conflict. |
| | E) | stimulate functional conflict. |
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| 24 | |
________ conflict encourages different opinions regardless of the personal feelings of those involved. |
| | A) | Dysfunctional |
| | B) | Programmed |
| | C) | Individual-organisational value |
| | D) | Intrapersonal value |
| | E) | Interpersonal value |
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| 25 | |
In the ________ style of handling conflict, a high concern for one’s self and low concern for others forsters “I win-You lose” tactics. The other party’s needs are largely ignored. |
| | A) | integrating |
| | B) | obliging |
| | C) | dominating |
| | D) | avoiding |
| | E) | compromising |
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| 26 | |
________ is a give-and-take decision-making process involving interdependent parties with different preferences. |
| | A) | Groupthink |
| | B) | Devil’s advocacy |
| | C) | The stepladder technique |
| | D) | The dialectic method |
| | E) | Negotiation |
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| 27 | |
_______ usually involves a single issue, a “fixed pie” in which one person gains at the expense of the other. In other words, it involves traditional win-lose thinking. |
| | A) | Integrative negotiation |
| | B) | Distributive negotiation |
| | C) | Dysfunctional conflict |
| | D) | The dialectic method |
| | E) | Individual-organisational value conflict |
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| 28 | |
Which of the following statements about negotiation is true. |
| | A) | Negotiators who think in terms of “fixed pie” produce the best negotiation outcomes. |
| | B) | No significant differences were found between men and women regarding the degree of cooperation or competition in negotiating situations. |
| | C) | Personality characteristics can affect negotiating success. |
| | D) | Mood (good or bad) has no effect on the negotiation outcome. |
| | E) | Negotiations produce more productive joint outcomes across cultures than within cultures. |
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| 29 | |
In the ______ style of handling conflict, the person neglects his or her own concern to satisfy the concern of the other party. This style involves playing down differences while emphasizing commonalities. |
| | A) | integrating |
| | B) | obliging |
| | C) | dominating |
| | D) | avoiding |
| | E) | compromising |
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