When you finish studying the material in this chapter, you should be able to:

• Define values and explain their sources.
• Identify and describe Rokeach’s instrumental and terminal values.
• Explain Schwartz’s basic human values model and his related work values model.
• Explain how attitudes influence behaviour in terms of the model of planned behaviour.
• Describe three key work-related attitudes: organisational commitment, job involvement and job satisfaction.
• Discuss the determinants and consequences of job satisfaction.
• Distinguish between positive and negative emotions and explain how they can be judged.
• Define what emotional intelligence is and which components it implies.
• Focus on emotional contagion in the workplace.
• Describe what flow is and how it influences organisational behaviour.