When you finish studying the material in this chapter, you should be able to:

• Recognise the antecedents influencing the perceptual process.
• Describe perception in terms of the social information processing model.
• Identify and briefly explain four implications of social perception.
• Explain Jones' correspondent inference theory.
• Explain, according to Kelley’s model, how external and internal causal attributions are formulated.
• Review Weiner’s model of attribution.
• Discuss how the self-fulfilling prophecy is created and how it can be used to improve individual and group productivity.
• Discuss stereotypes and the process of stereotype formation.
• Define diversity and give five reasons why managing diversity is a competitive advantage.
• Discuss the organisational practices used to effectively manage diversity.