When you finish studying the material in this chapter, you should be able to:

• Define the term stress.
• Explain why the Karasek’s Job Demand–Control (JD–C) model is so important.
• Describe the model of occupational stress.
• Explain how stressful life events create stress.
• Review the model of burn-out and highlight the solutions to reduce it.
• Explain the mechanisms of social support.
• Describe the coping process.
• Discuss the personality characteristic of hardiness.
• Discuss the Type A behaviour pattern and its practical implications
• Contrast the four dominant stress-reduction techniques.