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| 1 | |
Both positive and negative events can cause an identical stress response. |
| | A) | true |
| | B) | false |
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| 2 | |
Stressors are cognitive factors that produce stress. |
| | A) | true |
| | B) | false |
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| 3 | |
Stressful life events are defined as nonwork-related changes that disrupt an individual’s lifestyle and social relationships. |
| | A) | true |
| | B) | false |
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| 4 | |
Fatalism, cynicism, and feeling a lack of personal accomplishment are the three key phases of burnout. |
| | A) | true |
| | B) | false |
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| 5 | |
According to the model of burnout, personal stressors and job and organizational stressors are direct causes of depersonalisation. |
| | A) | true |
| | B) | false |
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| 6 | |
Stress triggers a ….. or ….. response. |
| | A) | alarm; exhaustion |
| | B) | fight; flight |
| | C) | physiological; cognitive |
| | D) | control; surrender |
| | E) | immediate; delayed |
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| 7 | |
Technology is an example of a(n) ….. stressor. |
| | A) | organisational-level |
| | B) | extraorganisational |
| | C) | group-level |
| | D) | environmental |
| | E) | individual level |
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| 8 | |
Stress has ______, _______, _______, and _______ outcomes. |
| | A) | burnout, copying, wellness, hardiness
environmental |
| | B) | individual, group, organizational, extraorganizational |
| | C) | self-efficacy; self-esteem, self-concept, hardiness |
| | D) | physiological/attitudinal, behavioural, cognitive, physical |
| | E) | group, organizational, extraorganizational |
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| 9 | |
______ can be defined as a condition of emotional exhaustion that occurs over time. |
| | A) | burnout |
| | B) | stressors |
| | C) | stress |
| | D) | depersonalisation |
| | E) | type A behaviour |
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| 10 | |
_________ is (are) resources or administrative changes that alleviate the symptoms of burnout. |
| | A) | global social support |
| | B) | coping strategies |
| | C) | buffers |
| | D) | functional social support |
| | E) | hardiness |
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| 11 | |
Social support is determined by both the _______ and ______ of an individual’s social relationships. |
| | A) | strength/adaptability |
| | B) | duration/clarity |
| | C) | nature/source |
| | D) | breadth/depth |
| | E) | quality/quantity |
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| 12 | |
_______ are environmental characteristics that affect how people interpret stressors. |
| | A) | cognitive appraisal |
| | B) | buffers |
| | C) | coping strategies |
| | D) | moderators |
| | E) | situational factors |
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| 13 | |
A(n) ________ coping strategy consists of using behaviours and cognitions to directly anticipate or solve problems. |
| | A) | global social support |
| | B) | symptom management |
| | C) | hardiness |
| | D) | escape |
| | E) | control |
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| 14 | |
________ is a chronic, determined struggle to accomplish more in less time. |
| | A) | hardiness |
| | B) | coping |
| | C) | buffering |
| | D) | cognitive appraisal |
| | E) | type A behaviour |
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| 15 | |
Which of the following is a primary dimension of the holistic wellness approach? |
| | A) | choosing a non-stressful occupation |
| | B) | developing a passive attitude towards life |
| | C) | enlarging one’s social support network |
| | D) | taking the minimum amount of medication necessary |
| | E) | using stress reduction and relaxation techniques |
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| 16 | |
The Job-Demand Control Model of Job Stress emphasises that the individual’s characteristics are the major sources of stress. |
| | A) | true |
| | B) | false |
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| 17 | |
Work stress becomes apparent when |
| | A) | there is a lack of social support. |
| | B) | psychological demand is low and decision latitude is high. |
| | C) | psychological demand is high and decision latitude is low. |
| | D) | people work in a low-productivity environment. |
| | E) | people have to work very hard. |
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