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Chapter Quiz
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1
Which of the following is NOT a type of absentee?
A)moonlighters
B)determined absentees
C)vacationing absentees
D)directionless absentees
2
_____________ is the imposition of a penalty by management on an employee for engaging in unacceptable behavior or breaking a rule.
A)Performance Management
B)Counseling
C)Ethics
D)Discipline
3
Stan tries to redirect employee energy and behavior into productive channels by offering feedback and observations, making useful suggestions, and clarifying goals and steps to perform. This is an example of ____________________.
A)complete discipline
B)progressive discipline
C)motivation
D)constructive criticism
4
Which of the following is NOT a principle included in the "hot-stove" rule of discipline?
A)immediacy
B)clarity
C)consistency
D)impartiality
5
An employee's entitlement to a fair hearing before discipline can be meted out is called _______________.
A)due process.
B)constructive criticism.
C)administrative procedure.
D)discipline
6
Both alcohol abuse and drug abuse fall under the auspices of which act?
A)Family Medical Leave Act
B)Wagner Act
C)Americans with Disabilities Act
D)Drug Free Employees Act
7
According to Professor P. J. Taylor of London University, the largest percentage of all absentees have ____________ illnesses.
A)acute
B)chronic
C)fake
D)pretend
8
Paula spoke with her supervisor during an employee counseling session and immediately felt relief from her release of accumulated feelings, emotions, and frustrations. This is an example of _______________________.
A)constructive criticism
B)engagement
C)due process
D)catharsis
9
Disturbed employees may demonstrate withdrawal in which they ____________.
A)express anger directed at other employees
B)retreat from social interaction and confrontation
C)bring tasty treats for other employees
D)become afraid of computers
10
Problem employees are expensive to have on the payroll since their __________ suffers.
A)productivity
B)self-esteem
C)faith
D)attitude





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