• Manager's Hot Seat (Course-wide Content)

LEARNING OUTCOMES

11.1 Understand the dual nature—judgmental as well as problem solving and decision making—of the supervisor’s role in carrying out the control function.

11.2 Define and recognize a control standard, and explain and evaluate the sources and bases of those standards.

11.3 Discuss the four steps of the control process, be alert to the dangers of overcontrol and undercontrol, and explain the three major types of controls.

11.4 Explain the meaning of quality, why it needs to be controlled, and how a number of methods and programs can help achieve it.

11.5 Discuss employee resistance to controls and explain some of the ways to reduce it.