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| 1 | |
Good leaders have mastered which of the following four skills?
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| | A) | Persuasion, Budgeting, Trust, Social Skills |
| | B) | Persuasion, Influence, Social Skills, Coaching |
| | C) | Persuasion, Influence, Social Skills, Directive |
| | D) | Persuasion, Charisma, Coaching, Time Management |
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| 2 | |
The assumption that humans prefer being directed is known as ________.
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| | A) | Theory X |
| | B) | Theory Y |
| | C) | democratic leadership |
| | D) | participative leadership |
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| 3 | |
Leaders that set goals, make decisions, give orders, and demand obedience are known as ___________________.
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| | A) | situational |
| | B) | participative |
| | C) | democratic |
| | D) | autocratic |
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| 4 | |
The ___________________ leadership style promotes employee involvement and strong teamwork.
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| | A) | situational |
| | B) | participative |
| | C) | democratic |
| | D) | autocratic |
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| 5 | |
Which leadership styles relies on the supervisor's capacity to "let go?"
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| | A) | situational |
| | B) | participative |
| | C) | democratic |
| | D) | autocratic |
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| 6 | |
Leaders that are task-centered are known as ___________________.
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| | A) | authoritative |
| | B) | democratic |
| | C) | situational |
| | D) | consultative |
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| 7 | |
On average, which style of leadership will get the best results?
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| | A) | authoritative |
| | B) | democratic |
| | C) | situational |
| | D) | consultative |
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| 8 | |
Supervisors can be present on the job when they are not visible on the job by ________.
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| | A) | creating self-leading employees |
| | B) | creating fear and intimidation on the job |
| | C) | hiring a temporary supervisor from a staffing agency |
| | D) | none of these are correct |
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| 9 | |
Supervisors that believe employees will not work when they are not being watched believe in ________________.
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| | A) | Theory X |
| | B) | Theory Y |
| | C) | situational leadership |
| | D) | participative leadership |
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| 10 | |
There are four elements of an effective apology. Which of the following is not one of those elements?
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| | A) | An effective apology begins with an acknowledgement of a mistake. |
| | B) | An effective apology provides assurance that the mistake will not be repeated. |
| | C) | An effective apology shows regret. |
| | D) | An effective apology shares the blame for the mistake with others. |
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