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Chapter Quiz
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1
Passing information and understanding from one person to another is known as ______________.
A)360 degree feedback
B)kinesthetic learning
C)participative leadership
D)communication
2
Effective feedback should follow which one of these guidelines?
A)establish clear priorities for future action
B)tell the employee what they want to hear
C)do not allow the employee to respond
D)only give feedback 30 days or more after the event
3
When a supervisor has a highly technical message for the employee, the supervisor should engage in a ______________ type of communication:
A)lengthy
B)direct
C)spoken
D)written
4
Body language can be expressed by _____________________.
A)nodding
B)rolling Eyes
C)frowning
D)All of these are correct
5
In order to practice active listening you should __________________.
A)already know the employee's intention
B)only hear the story if it is worth listening to
C)never anticipate what will be said
D)try to anticipate what will be said
6
When employees rely primarily on what they can touch or actively experience, they are known as __________________ learners.
A)kinesthetic
B)visual
C)auditory
D)auditory
7
Visual learners _________________.
A)like to hear new ideas
B)love to use figures, models and maps
C)are constantly in motion
D)repeat ideas out loud
8
Providing information in a disciplined, systematic way with the expectation of compliance is known as ___________________.
A)order
B)the communication process
C)instruction
D)supervision
9
"Please hold your coffee breaks down to 15 minutes." This statement is an example of ______________.
A)assertiveness
B)order
C)active listening
D)verbal communication
10
Gathering data on a supervisor from managers, peers, and subordinates to improve performance is known as ___________________.
A)task checklist
B)written communication
C)360 feedback
D)research





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