Major Questions You Should Be Able to Answer

2.1 Evolving Viewpoints: How We Got to Today's Management Outlook
Major Question: What's the payoff in studying different management perspectives, both yesterday's and today's?

2.2 Classical Viewpoint: Scientific & Administrative Management
Major Question: If the name of the game is to manage work more efficiently, what can the classical viewpoint teach me?

2.3 Behavioral Viewpoint: Behaviorism, Human Relations, & Behavioral Science
Major Question: To understand how people are motivated to achieve, what can I learn from the behavioral viewpoint?

2.4 Quantitative Viewpoints: Management Science & Operations Management
Major Question: If the manager's job is to solve problems, how might the two quantitative approaches help?

2.5 Systems Viewpoint
Major Question: How can the exceptional manager be helped by the systems viewpoint?

2.6 Contingency Viewpoint
Major Question: In the end, is there one best way to manage in all situations?

2.7 Quality-Management Viewpoint
Major Question: Can the quality-management viewpoint offer guidelines for true managerial success?

2.8 The Learning Organization in an Era of Accelerated Change
Major Question: Organizations must learn or perish. How do I build a learning organization?