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Practice Quiz
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1
The historical perspective of management includes three viewpoints: classical, behavioral, and quantitative.
A)True
B)False
2
Which management pioneer worked to eliminate what he called soldiering by applying four principles of science?
A)Frederick Taylor
B)Lillian Gilbreth
C)Max Weber
D)Elton Mayo
E)Mary Parker Follett
3
Compared to scientific management, administrative management is concerned with managing
A)specific jobs.
B)employees.
C)the company's succession plan.
D)the total organization.
E)applicable laws and rules.
4
Which of the following was one of the positive features of a bureaucracy noted by Max Weber?
A)a flat organization
B)informal rules
C)careers based on merit
D)dominance of the generalist in the workplace
E)adherence to ethical principles
5
Hugo Munsterberg suggested that psychologists could contribute to industry by
A)determining psychological tactics to reduce fatigue.
B)ascertaining psychological strategies to persuade customers to buy products.
C)helping managers understand the benefits of empowerment.
D)detecting worker characteristics that lead to workplace violence.
E)devising management strategies to influence employees to follow management's interests.
6
Underlying both Maslow's and McGregor's theories is the somewhat controversial notion that ______ leads to greater worker performance.
A)job satisfaction
B)conflict management
C)a mechanistic workplace
D)soldiering
E)better understanding of rules and procedures
7
Management science stresses the use of rational, science-based techniques and mathematical models to improve decision making and strategic planning.
A)True
B)False
8
Tools and production expertise would be considered ________ in an organization's system.
A)production procedures
B)transformation processes
C)administrative elements
D)inputs
E)outputs
9
The 1959 Ford Edsel may have failed as a product because it was developed in a(n) ________ system, without sufficient feedback.
A)transformational
B)relational
C)closed
D)complex
E)open
10
The quality management viewpoint includes quality control, quality ________, and total quality management.
A)assurance
B)complexity
C)systems
D)quality-management viewpoint
E)transformation





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