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Practice Test
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1

The giving and receiving of ideas, feelings, and information is called:
A)building rapport.
B)communication.
C)acceptance.
D)building relationships.
2

Being an active listener includes all of the following strategies except:
A)know when you cannot listen.
B)withhold criticism.
C)put the speaker at ease.
D)interrupt the speaker with questions to clarify meaning.
3

Which of the following describes a person who is culturally in denial?
A)Is aware that experiences differ for people based on their culture.
B)Acts on commitment to eliminate oppression.
C)Believes there is no problem. Everyone should be the same.
D)Respects people from diverse cultural and social backgrounds.
4

An unjustified negative feeling directed at a person or group based upon preconceived opinions, judgments, and stereotypes describes:
A)a stereotype.
B)prejudice.
C)discrimination.
D)sexual harassment.
5

An unjustified negative behavior toward a person or group based on preconceived opinions, judgments, and stereotypes describes:
A)a stereotype.
B)prejudice.
C)discrimination.
D)sexual harassment.
6

Strategies for developing acceptable communication with diverse groups include all of the following except:
A)recognizing people as members of particular group.
B)seeing the value in diversity.
C)listening.
D)being aware of differences.
7

Which of the following does NOT describe sexual harassment?
A)destructive to work or school environment.
B)is usually reciprocated.
C)unwelcome and unwanted.
D)degrading.
8

Assertive people can be described as:
A)appearing passive but acting aggressive.
B)appearing aggressive but acting passive.
C)stating their views and needs directly.
D)rarely expressing feelings, opinions, or desires.
9

When you take responsibility for your own learning, you:
A)expect your instructor to feed you information.
B)cut class if you don't like your instructor.
C)take an active role in class.
D)expect your instructor to teach to your learning style.
10

Barriers to effective communication include all of the following except:
A)poor listening skills.
B)the assumption that the other person knows what you mean.
C)the need to be right.
D)the willingness to understand.





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