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Communicating In Groups, 2/e
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Managing Conflict In Groups
Keyton: Communicating In Groups, 2/e Book Cover

Multiple Choice Quiz

Please answer all questions



1

Which of the following is not true about conflict:
A)Conflict results from incompatible activities.
B)Conflict occurs when each party desires some outcome that, if obtained, causes the other not to obtain the outcome it seeks.
C)At least two interdependent parties oppose one another.
D)Most conflicts do not have an end.
E)One conflict episode is connected to the next one.
2

The type of conflict characterized by group members becoming polarized with one side winning and the other losing is:
A)cognitive.
B)competitive.
C)cooperative.
D)affective.
E)substantive.
3

Which of the following is a dimension of analyzing conflict?
A)The importance of the conflict.
B)The conflict's resolution potential.
C)The degree to which there are group norms for handling the conflict.
D)The level of emotionality in the conflict.
E)All of the above are dimension for analyzing conflict.
4

Conflict aftermath:
A)is a negative effect of conflict.
B)affects members' ability to work together.
C)is rooted in interpersonal relationships, emotions, or personalities.
D)makes members less likely to embrace conflict in the future.
E)affects members' perceptions of their ability to work together.
5

The type of power associated with a specific position or role in the group is called:
A)expert power.
B)referent power.
C)reward power.
D)coercive power.
E)legitimate power.
6

The conflict management style emphasizing your own triumph at the other person's expense is:
A)collaborating.
B)avoiding.
C)accommodating.
D)compromising.
E)competing.
7

The type of conflict that deals with interpersonal relationships, emotions, or personalities is:
A)affective.
B)cooperative.
C)cognitive.
D)substantive.
E)competitive
8

Which view that must be managed in a conflict is the more important?
A)Your view of the conflict.
B)Your belief of what the other person's view is.
C)Your evaluation of the relationship between you and the other person.
D)The views in answers a, b, and c are equally important.
E)None of the above.