Making Observations and Giving Feedback |  |
Chapter ObjectivesIn this chapter, you will learn to do the following:
1.Identify types and levels of feedback |
2.Select an appropriate questionnaire or survey as a feedback tool |
3.Help your group use a questionnaire or survey to obtain feedback |
4.Complete an interaction diagram and its matrix, and interpret these |
5.Persuade your group to try audio- or videotaping meetings to obtain feedback |
6.Help your group initiate and design a feedback system |
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2002 McGraw-Hill Higher Education