 |
| 1 | |
In making hiring decisions, employers place top priority on all of the following EXCEPT: |
| | A) | Good communication skills. |
| | B) | Strong technical skills. |
| | C) | The ability to work well with others. |
| | D) | A positive attitude. |
|
|
|
| 2 | |
Some students think that they will never have to write on the job for all of the following reasons EXCEPT: |
| | A) | Secretaries will do all writing required in my job. |
| | B) | I will use the phone for all of my communication needs. |
| | C) | I am being hired as an engineer, not a writer. |
| | D) | Nobody pays any attention to written communication anymore. |
|
|
|
| 3 | |
Semantics is |
| | A) | A socio-cultural process. |
| | B) | A means of transmitting information to different types of audiences. |
| | C) | The study of how communication symbols influence our behavior. |
| | D) | A type of noise that interferes with communication. |
|
|
|
| 4 | |
Oral communication channels are the best choice for |
| | A) | Eliminating psychological noise. |
| | B) | Preventing a misunderstanding from occurring. |
| | C) | Making decisions in a group. |
| | D) | Conveying important messages where the cost of communication is high. |
|
|
|
| 5 | |
If Misha says "We'll either have to pay what our supplier demands or else do without new equipment until the next budget year," she is violating a(n) |
| | A) | Theory of communication. |
| | B) | Technique for reducing communication noise. |
| | C) | Ethical precept. |
| | D) | Semantic principle. |
|
|
|
| 6 | |
To guard against acting on an inference as if the statement were an observation, you should |
| | A) | Simplify the statement in order to eliminate complex details that may be causing confusion. |
| | B) | Try to verify the accuracy of the statement by getting more information. |
| | C) | Test the statement on several of your peers to see if most of them would accept it as a factual observation. |
| | D) | Avoid taking any action, since you can't be sure the statement is accurate. |
|
|
|
| 7 | |
According to McGill professor Henry Mintzberg, managers have three basic jobs. Which of the following is NOT one of them? |
| | A) | To collect and convey information. |
| | B) | To make decisions. |
| | C) | To increase the monetary value of the company each and every fiscal year. |
| | D) | To promote interpersonal unity. |
|
|
|
| 8 | |
An example of external communication would be |
| | A) | A purchasing agent talking on a cell phone to a vendor. |
| | B) | A salesperson sending an e-mail with an attachment to his manager. |
| | C) | A manager at the corporate office sending a memo to a manager at a retail location in another province. |
| | D) | Company sales representatives in several locations holding a teleconference, led by a regional manager. |
|
|
|
| 9 | |
A company's annual report is written for all of the following purposes EXCEPT: |
| | A) | To persuade. |
| | B) | To build goodwill. |
| | C) | To present information. |
| | D) | To comply with government regulations. |
|
|
|
| 10 | |
When Vijay helps a group of unemployed youth in the community set up a car washing service, providing a small loan and some business mentoring from his accounting firm, he is engaging in |
| | A) | Reputation enhancement. |
| | B) | Impact investing. |
| | C) | Team work. |
| | D) | Social entrepreneurship. |
|
|
|
| 11 | |
If you analyzed a business message and saw that it treated all stakeholders fairly and was sensitive to all stakeholders' needs, would you classify the message as: |
| | A) | A promotional message. |
| | B) | An ethical message. |
| | C) | An informative message. |
| | D) | A culturally sensitive message. |
|
|
|
| 12 | |
Good writing skills help you to do all of the following EXCEPT: |
| | A) | Obscure ideas. |
| | B) | Make your efforts more effective. |
| | C) | Communicate your points more clearly. |
| | D) | Save time. |
|
|
|
| 13 | |
You recently started a new job, and you're dismayed by the long, disorganized weekly team meetings. What should you do? |
| | A) | Send your boss a polite e-mail outlining your experience with effective meetings and offering to chair the next one. |
| | B) | Borrow a video on running effective meetings to show at the next team session. |
| | C) | Say nothing. First try to learn if there's a reason why the meetings are run that way. |
| | D) | Arrange lunch with some of your peers to gain their support for fixing the inefficient meetings. |
|
|
|
| 14 | |
Does the following offer meet the criteria for effective business communication? – "You can get a full refund if you return the defective reciever before we release our new model." |
| | A) | No, because it doesn't give the reader the deadline for returning the product and it has a spelling error. |
| | B) | No, because it's not clear. |
| | C) | No, because it doesn't give the reader an alternative, such as a product credit or a free replacement. |
| | D) | Yes, because it's concise, courteous and would build goodwill with the customer. |
|
|
|
| 15 | |
All of the following are criteria for effective business writing EXCEPT: |
| | A) | The message is clear. |
| | B) | The message is accurate. |
| | C) | The message is what the reader wants to hear. |
| | D) | The message builds goodwill. |
|
|
.