When you finish studying the material in this chapter, you should be able to:
- Describe the perceptual process model of communication.
- Describe the barriers to effective communication.
- Contrast the communication styles of assertiveness, aggressiveness, and nonassertiveness.
- Discuss the primary sources of nonverbal communication.
- Review the five dominant listening styles and 10 keys to effective listening.
- Describe the communication differences between men and women, and explain the source of these differences.
- Discuss the formal and informal communication channels.
- Explain the contingency approach to media selection.
- Review the benefits and drawbacks of e-mail and summarize how e-mail can be more effectively managed.
- Explain the information technology of Internet/intranet/extranet, handheld devices, blogs, videoconferencing, and group support systems, and explain the related use of teleworking.
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