When you finish studying the material in this chapter, you should be able to:

1. Explain the concept of mutuality of interest.
   
   
2. Name at least three "soft" and two "hard" influence tactics, and summarize the practical lessons from influence research.
   
   
3. Identify and briefly describe French and Raven's five bases of power, and discuss the responsible use of power.
   
   
4. Define the term empowerment, and explain why it is a matter of degree.
   
   
5. Explain why delegation is the highest form of empowerment, and discuss the connections among delegation, trust, and personal initiative.
   
   
6. Define organizational politics, and explain what triggers it.
   
   
7. Distinguish between favorable and unfavorable impression management tactics.
   
   
8. Explain how to manage organizational politics.