When you finish studying the material in this chapter, you should be able to: - Explain the concept of mutuality of interest.
- Name at least three "soft" and two "hard" influence tactics, and summarize the practical lessons from influence research.
- Identify and briefly describe French and Raven's five bases of power, and discuss the responsible use of power.
- Define the term empowerment, and explain why it is a matter of degree.
- Explain why delegation is the highest form of empowerment, and discuss the connections among delegation, trust, and personal initiative.
- Define organizational politics, and explain what triggers it.
- Distinguish between favorable and unfavorable impression management tactics.
- Explain how to manage organizational politics.
|