When you finish studying the material in this chapter, you should be able to:
- Define self-esteem, and explain how it can be improved with Branden's six pillars of self-esteem.
- Define self-efficacy, and explain its sources.
- Contrast high and low self-monitoring individuals, and discuss the ethical implications of organizational identification.
- Identify and describe the Big Five personality dimensions, and specify which one is correlated most strongly with job performance.
- Describe the proactive personality, and explain the need to balance an internal locus of control with humility.
- Identify at least five of Gardner's eight multiple intelligences, and explain "practical intelligence."
- Distinguish between positive and negative emotions, and explain how they can be judged.
- Identify the four key components of emotional intelligence, and discuss the practical significance of emotional contagion and emotional labor.
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