When you finish studying the material in this chapter, you should be able to:

1. Define self-esteem, and explain how it can be improved with Branden's six pillars of self-esteem.
   
   
2. Define self-efficacy, and explain its sources.
   
   
3. Contrast high and low self-monitoring individuals, and discuss the ethical implications of organizational identification.
   
   
4. Identify and describe the Big Five personality dimensions, and specify which one is correlated most strongly with job performance.
   
   
5. Describe the proactive personality, and explain the need to balance an internal locus of control with humility.
   
   
6. Identify at least five of Gardner's eight multiple intelligences, and explain "practical intelligence."
   
   
7. Distinguish between positive and negative emotions, and explain how they can be judged.
   
   
8. Identify the four key components of emotional intelligence, and discuss the practical significance of emotional contagion and emotional labor.