When you finish studying the material in this chapter, you should be able to:
- Describe perception in terms of the information-processing model.
- Identify and briefly explain seven managerial implications of social perception.
- Discuss stereotypes and the process of stereotype formation.
- Summarize the managerial challenges and recommendations of sex-role, age, racial and ethnic, and disability stereotypes.
- Describe and contrast the Pygmalion effect, the Galatea effect, and the Golem effect.
- Discuss how the self-fulfilling prophecy is created and how it can be used to improve individual and group productivity.
- Explain, according to Kelley's model, how external and internal causal attributions are formulated.
- Contrast the fundamental attribution bias and the self-serving bias.
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