Compare McDonald's old and new processes for making hamburgers. How valid is McDonald's claim that the new process will produce fresher hamburgers for the customer? Comparing McDonald's new process to the processes used by Burger King and Wendy's, which process would appear to produce the freshest hamburgers?
State in your own words what Little's Law means. Describe an example that you have observed where Little's Law applies.
Explain how having more work-in-process inventory can improve the efficiency of a process. How can this be bad?
Recently some operations management experts have begun insisting that simply minimizing process velocity, which actually means minimizing the time that it takes to process something through the system, is the single most important measure for improving a process. Can you think of a situation in which this might not be true?
