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In This Site Data Files E-OPS Game Excel Templates F. Robert Jacobs POM Site Hot Shot Plastics Data Interactive OM MH Enhanced Cartridge Sample of iPod Premium Content Updates and Errata Visit the OMC Chapter 1 Introduction to the Field Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary iPod content Multiple Choice Quiz PowerPoint Presentations Screencams Study Guide Questions With Solutions Web Links Chapter 2 Operations and Supply Strategy Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary iPod Content Multiple Choice Quiz PowerPoint Presentations Screencams Study Guide Problems Study Guide Questions With Solutions Web Links Chapter 2A 2 Linear Programming Using the Excel Solver Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary iPod Content Multiple Choice Quiz PowerPoint Presentations Study Guide Questions With Solutions Web Links Chapter 3 Project Management Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary Interactive OM iPod Content Multiple Choice Quiz PowerPoint Presentations Screencams Study Guide Problems Study Guide Questions With Solutions Web Links Chapter 4 Product and Service Design Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary iPod Content Multiple Choice Quiz PowerPoint Presentations Screencams Study Guide Problems Study Guide Questions With Solutions Web Links Chapter 5 Strategic Capacity Management Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary iPod Content Multiple Choice Quiz PowerPoint Presentations Screencams Study Guide Questions With Solutions Web Links Web Links Chapter 5A 2 Learning Curves Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary Interactive OM iPod Content Multiple Choice Quiz PowerPoint Presentations Study Guide Questions With Solutions Web Links Chapter 6 Process Analysis Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary Interactive OM iPod Content Multiple Choice Quiz PowerPoint Presentations Screencams Study Guide Problems Study Guide Questions With Solutions Web Links Chapter 6A 2 Job Design and Work Measurement Chapter Outline Chapter Overview Discussion Questions Excel Templates Glossary Interactive OM iPod Content Multiple Choice Quiz PowerPoint Presentations Study Guide Questions With Solutions Web Links Chapter 7 Manufacturing Processes Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary Interactive OM iPod Content Multiple Choice Quiz PowerPoint Presentations Screencams Study Guide Problems Study Guide Questions With Solutions Web Links Chapter 7A 2 Facility Layout Chapter Outline Chapter Overview Discussion Questions Excel Templates Glossary iPod Content Multiple Choice Quiz PowerPoint Presentations Study Guide Questions With Solutions Web Links Chapter 8 Service Processes Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary Interactive OM iPod Content Multiple Choice Quiz PowerPoint Presentations Screencams Study Guide Questions With Solutions Web Links Chapter 8A 2 Waiting Line Analysis Chapter Outline Chapter Overview Discussion Questions Excel Templates Glossary Interactive OM iPod Content Multiple Choice Quiz PowerPoint Presentations Study Guide Questions With Solutions Web Links Chapter 9 Six-Sigma Quality Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary Interactive OM iPod Content Multiple Choice Quiz PowerPoint Presentations Screencams Study Guide Questions With Solutions Web Links Chapter 9A 2 Process Capability and SPC Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary iPod Content Multiple Choice Quiz PowerPoint Presentations Study Guide Questions With Solutions Web Links Chapter 10 Supply Chain Strategy Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary iPod Content Multiple Choice Quiz PowerPoint Presentations Screencams Study Guide Problems Study Guide Questions With Solutions Web Links Chapter 11 Logistics and Facility Location Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary Interactive OM iPod Content Multiple Choice Quiz PowerPoint Presentations Screencams Study Guide Problems Study Guide Questions With Solutions Web Links Chapter 12 Lean Manufacturing Chapter Outline Chapter Overview Discussion Questions Excel Templates Glossary iPod Content Multiple Choice Quiz PowerPoint Presentations Screencams Study Guide Questions With Solutions Web Links Chapter 13 Operations Consulting and Reengineering Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary Interactive OM iPod Content Multiple Choice Quiz PowerPoint Presentations Screencams Study Guide Questions With Solutions Web Links Chapter 14 Enterprise Resource Planning Systems Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary iPod Content Multiple Choice Quiz PowerPoint Presentations Screencams Study Guide Problems Study Guide Questions With Solutions Web Links Chapter 15 Demand Management and Forecasting Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary iPod Content Multiple Choice Quiz PowerPoint Presentations Screencams Study Guide Problems Study Guide Questions With Solutions Web Links Chapter 16 Aggregate Sales and Operations Planning Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary iPod Content Multiple Choice Quiz PowerPoint Presentations Screencams Study Guide Problems Study Guide Questions With Solutions Web Links Chapter 17 Inventory Control Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary iPod Content Multiple Choice Quiz PowerPoint Presentations Screencams Study Guide Problems Study Guide Questions With Solutions Web Links Chapter 18 Material Requirements Planning Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary Interactive OM iPod Content Multiple Choice Quiz PowerPoint Presentations Screencams Study Guide Problems Study Guide Questions With Solutions Web Links Chapter 19 Scheduling Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary Interactive OM iPod Content Multiple Choice Quiz PowerPoint Presentations Screencams Study Guide Problems Study Guide Questions With Solutions Web Links Chapter 19A 2 Simulation Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary iPod Content Multiple Choice Quiz PowerPoint Presentations Study Guide Questions With Solutions Web Links Chapter 20 Constraint Management Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary iPod Content Multiple Choice Quiz PowerPoint Presentations Screencams Study Guide Problems Study Guide Questions With Solutions Web Links eBook 2 Chapter 1 Chapter chapter 1 Chapter Opener chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography Chapter 2 Chapter chapter 2 Chapter Opener chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem Chapter 2A 3 Chapter chapter 2A Chapter Opener chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model chend 6 Key Terms Problems Selected Bibliography Solved Problems Chapter 4 Chapter chapter 3 Chapter Opener chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems Chapter 5 Chapter chapter 4 Chapter Opener chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem Chapter 5A 7 Chapter chapter 5A Chapter Opener chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems Chapter 8 Chapter chapter 6 Chapter Opener chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem Chapter 6A 9 Chapter chapter 6A Chapter Opener chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems Chapter 10 Chapter chapter 7 Chapter Opener chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems Chapter 7A 11 Chapter Chapter 7A Chapter Opener chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems Chapter 12 Chapter chapter 8 Chapter Opener chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography Chapter 8A 13 Chapter chapter 8A Chapter Opener chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem Chapter 14 Chapter chapter 9 Chapter Opener chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography Chapter 9A 15 Chapter chapter 9A Chapter Opener chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems Chapter 16 Chapter chapter 10 Chapter Opener chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography Chapter 17 Chapter chapter 11 Chapter Opener chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem Chapter 18 Chapter chapter 12 Chapter Opener chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem Chapter 19 Chapter chapter 13 Chapter Opener chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography Chapter 20 Chapter chapter 14 Chapter Opener chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules chend 40 Key Term Review and Discussion Questions Selected Bibliography Chapter 21 Chapter chapter 15 Chapter Opener chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems Chapter 22 Chapter chapter 16 Chapter Opener chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem Chapter 23 Chapter chapter 17 Chapter Opener chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems Chapter 24 Chapter chapter 18 Chapter Opener chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems Chapter 25 Chapter chapter 19 Chapter Opener chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem Chapter 19A 26 Chapter chapter 19A Chapter Opener chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems Chapter 27 Chapter chapter 20 Chapter Opener chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

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In This Site Appendices CPS by eInstruction Data Files E-OPS Game Excel Templates F. Robert Jacobs POM Site Framework PowerPoints Hot Shot Plastics Data Instructor's Resource Manual Interactive OM Links to Prof. Resources Map to Harvard Cases MH Enhanced Cartridge PageOut PowerPoint Presentations Sample of iPod Premium Content Solutions Manual Test Bank Text Art Powerpoints Updates and Errata Updates and Errata Visit the OMC Chapter 1 Introduction to the Field Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary iPod content Multiple Choice Quiz PowerPoint Presentations Screencams Study Guide Questions With Solutions Web Links Chapter 2 Operations and Supply Strategy Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary iPod Content Multiple Choice Quiz PowerPoint Presentations Screencams Study Guide Problems Study Guide Questions With Solutions Web Links Chapter 2A 2 Linear Programming Using the Excel Solver Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary iPod Content Multiple Choice Quiz PowerPoint Presentations Study Guide Questions With Solutions Web Links Chapter 3 Project Management Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary Interactive OM iPod Content Multiple Choice Quiz PowerPoint Presentations Screencams Study Guide Problems Study Guide Questions With Solutions Web Links Chapter 4 Product and Service Design Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary iPod Content Multiple Choice Quiz PowerPoint Presentations Screencams Study Guide Problems Study Guide Questions With Solutions Web Links Chapter 5 Strategic Capacity Management Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary iPod Content Multiple Choice Quiz PowerPoint Presentations Screencams Study Guide Questions With Solutions Web Links Web Links Chapter 5A 2 Learning Curves Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary Interactive OM iPod Content Multiple Choice Quiz PowerPoint Presentations Study Guide Questions With Solutions Web Links Chapter 6 Process Analysis Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary Interactive OM iPod Content Multiple Choice Quiz PowerPoint Presentations Screencams Study Guide Problems Study Guide Questions With Solutions Web Links Chapter 6A 2 Job Design and Work Measurement Chapter Outline Chapter Overview Discussion Questions Excel Templates Glossary Interactive OM iPod Content Multiple Choice Quiz PowerPoint Presentations Study Guide Questions With Solutions Web Links Chapter 7 Manufacturing Processes Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary Interactive OM iPod Content Multiple Choice Quiz PowerPoint Presentations Screencams Study Guide Problems Study Guide Questions With Solutions Web Links Chapter 7A 2 Facility Layout Chapter Outline Chapter Overview Discussion Questions Excel Templates Glossary iPod Content Multiple Choice Quiz PowerPoint Presentations Study Guide Questions With Solutions Web Links Chapter 8 Service Processes Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary Interactive OM iPod Content Multiple Choice Quiz PowerPoint Presentations Screencams Study Guide Questions With Solutions Web Links Chapter 8A 2 Waiting Line Analysis Chapter Outline Chapter Overview Discussion Questions Excel Templates Glossary Interactive OM iPod Content Multiple Choice Quiz PowerPoint Presentations Study Guide Questions With Solutions Web Links Chapter 9 Six-Sigma Quality Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary Interactive OM iPod Content Multiple Choice Quiz PowerPoint Presentations Screencams Study Guide Questions With Solutions Web Links Chapter 9A 2 Process Capability and SPC Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary iPod Content Multiple Choice Quiz PowerPoint Presentations Study Guide Questions With Solutions Web Links Chapter 10 Supply Chain Strategy Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary iPod Content Multiple Choice Quiz PowerPoint Presentations Screencams Study Guide Problems Study Guide Questions With Solutions Web Links Chapter 11 Logistics and Facility Location Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary Interactive OM iPod Content Multiple Choice Quiz PowerPoint Presentations Screencams Study Guide Problems Study Guide Questions With Solutions Web Links Chapter 12 Lean Manufacturing Chapter Outline Chapter Overview Discussion Questions Excel Templates Glossary iPod Content Multiple Choice Quiz PowerPoint Presentations Screencams Study Guide Questions With Solutions Web Links Chapter 13 Operations Consulting and Reengineering Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary Interactive OM iPod Content Multiple Choice Quiz PowerPoint Presentations Screencams Study Guide Questions With Solutions Web Links Chapter 14 Enterprise Resource Planning Systems Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary iPod Content Multiple Choice Quiz PowerPoint Presentations Screencams Study Guide Problems Study Guide Questions With Solutions Web Links Chapter 15 Demand Management and Forecasting Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary iPod Content Multiple Choice Quiz PowerPoint Presentations Screencams Study Guide Problems Study Guide Questions With Solutions Web Links Chapter 16 Aggregate Sales and Operations Planning Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary iPod Content Multiple Choice Quiz PowerPoint Presentations Screencams Study Guide Problems Study Guide Questions With Solutions Web Links Chapter 17 Inventory Control Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary iPod Content Multiple Choice Quiz PowerPoint Presentations Screencams Study Guide Problems Study Guide Questions With Solutions Web Links Chapter 18 Material Requirements Planning Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary Interactive OM iPod Content Multiple Choice Quiz PowerPoint Presentations Screencams Study Guide Problems Study Guide Questions With Solutions Web Links Chapter 19 Scheduling Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary Interactive OM iPod Content Multiple Choice Quiz PowerPoint Presentations Screencams Study Guide Problems Study Guide Questions With Solutions Web Links Chapter 19A 2 Simulation Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary iPod Content Multiple Choice Quiz PowerPoint Presentations Study Guide Questions With Solutions Web Links Chapter 20 Constraint Management Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary iPod Content Multiple Choice Quiz PowerPoint Presentations Screencams Study Guide Problems Study Guide Questions With Solutions Web Links eBook 2 Chapter 1 Chapter chapter 1 Chapter Opener chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography Chapter 2 Chapter chapter 2 Chapter Opener chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem Chapter 2A 3 Chapter chapter 2A Chapter Opener chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model chend 6 Key Terms Problems Selected Bibliography Solved Problems Chapter 4 Chapter chapter 3 Chapter Opener chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems Chapter 5 Chapter chapter 4 Chapter Opener chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem Chapter 5A 7 Chapter chapter 5A Chapter Opener chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems Chapter 8 Chapter chapter 6 Chapter Opener chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem Chapter 6A 9 Chapter chapter 6A Chapter Opener chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems Chapter 10 Chapter chapter 7 Chapter Opener chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems Chapter 7A 11 Chapter Chapter 7A Chapter Opener chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems Chapter 12 Chapter chapter 8 Chapter Opener chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography Chapter 8A 13 Chapter chapter 8A Chapter Opener chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem Chapter 14 Chapter chapter 9 Chapter Opener chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography Chapter 9A 15 Chapter chapter 9A Chapter Opener chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems Chapter 16 Chapter chapter 10 Chapter Opener chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography Chapter 17 Chapter chapter 11 Chapter Opener chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem Chapter 18 Chapter chapter 12 Chapter Opener chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem Chapter 19 Chapter chapter 13 Chapter Opener chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography Chapter 20 Chapter chapter 14 Chapter Opener chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules chend 40 Key Term Review and Discussion Questions Selected Bibliography Chapter 21 Chapter chapter 15 Chapter Opener chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems Chapter 22 Chapter chapter 16 Chapter Opener chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem Chapter 23 Chapter chapter 17 Chapter Opener chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems Chapter 24 Chapter chapter 18 Chapter Opener chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems Chapter 25 Chapter chapter 19 Chapter Opener chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem Chapter 19A 26 Chapter chapter 19A Chapter Opener chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems Chapter 27 Chapter chapter 20 Chapter Opener chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

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Course-wide Content Data Files E-OPS Game Excel Templates F. Robert Jacobs POM Site Hot Shot Plastics Data MH Enhanced Cartridge Sample of iPod Premium Content Updates and Errata Visit the OMC Chapter 1 Introduction to the Field Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary iPod content PowerPoint Presentations Screencams Study Guide Questions With Solutions Chapter 2 Operations and Supply Strategy Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary iPod Content PowerPoint Presentations Screencams Study Guide Problems Study Guide Questions With Solutions Chapter 2A 2 Linear Programming Using the Excel Solver Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary iPod Content PowerPoint Presentations Study Guide Questions With Solutions Chapter 3 Project Management Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary Interactive OM iPod Content PowerPoint Presentations Screencams Study Guide Problems Study Guide Questions With Solutions Chapter 4 Product and Service Design Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary iPod Content PowerPoint Presentations Screencams Study Guide Problems Study Guide Questions With Solutions Chapter 5 Strategic Capacity Management Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary iPod Content PowerPoint Presentations Screencams Study Guide Questions With Solutions Chapter 5A 2 Learning Curves Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary Interactive OM iPod Content PowerPoint Presentations Study Guide Questions With Solutions Chapter 6 Process Analysis Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary Interactive OM iPod Content PowerPoint Presentations Screencams Study Guide Problems Study Guide Questions With Solutions Chapter 6A 2 Job Design and Work Measurement Chapter Outline Chapter Overview Discussion Questions Excel Templates Glossary Interactive OM iPod Content PowerPoint Presentations Study Guide Questions With Solutions Chapter 7 Manufacturing Processes Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary Interactive OM iPod Content PowerPoint Presentations Screencams Study Guide Problems Study Guide Questions With Solutions Chapter 7A 2 Facility Layout Chapter Outline Chapter Overview Discussion Questions Excel Templates Glossary iPod Content PowerPoint Presentations Study Guide Questions With Solutions Chapter 8 Service Processes Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary Interactive OM iPod Content PowerPoint Presentations Screencams Study Guide Questions With Solutions Chapter 8A 2 Waiting Line Analysis Chapter Outline Chapter Overview Discussion Questions Excel Templates Glossary Interactive OM iPod Content PowerPoint Presentations Study Guide Questions With Solutions Chapter 9 Six-Sigma Quality Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary Interactive OM iPod Content PowerPoint Presentations Screencams Study Guide Questions With Solutions Chapter 9A 2 Process Capability and SPC Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary iPod Content PowerPoint Presentations Study Guide Questions With Solutions Chapter 10 Supply Chain Strategy Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary iPod Content PowerPoint Presentations Screencams Study Guide Problems Study Guide Questions With Solutions Chapter 11 Logistics and Facility Location Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary Interactive OM iPod Content PowerPoint Presentations Screencams Study Guide Problems Study Guide Questions With Solutions Chapter 12 Lean Manufacturing Chapter Outline Chapter Overview Discussion Questions Excel Templates Glossary iPod Content PowerPoint Presentations Screencams Study Guide Questions With Solutions Chapter 13 Operations Consulting and Reengineering Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary Interactive OM iPod Content PowerPoint Presentations Screencams Study Guide Questions With Solutions Chapter 14 Enterprise Resource Planning Systems Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary iPod Content PowerPoint Presentations Screencams Study Guide Problems Study Guide Questions With Solutions Chapter 15 Demand Management and Forecasting Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary iPod Content PowerPoint Presentations Screencams Study Guide Problems Study Guide Questions With Solutions Chapter 16 Aggregate Sales and Operations Planning Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary iPod Content PowerPoint Presentations Screencams Study Guide Problems Study Guide Questions With Solutions Chapter 17 Inventory Control Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary iPod Content PowerPoint Presentations Screencams Study Guide Problems Study Guide Questions With Solutions Chapter 18 Material Requirements Planning Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary Interactive OM iPod Content PowerPoint Presentations Screencams Study Guide Problems Study Guide Questions With Solutions Chapter 19 Scheduling Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary Interactive OM iPod Content PowerPoint Presentations Screencams Study Guide Problems Study Guide Questions With Solutions Chapter 19A 2 Simulation Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary iPod Content PowerPoint Presentations Study Guide Questions With Solutions Chapter 20 Constraint Management Chapter Outline Chapter Overview Data Files Discussion Questions Excel Templates Glossary iPod Content PowerPoint Presentations Screencams Study Guide Problems Study Guide Questions With Solutions

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

To learn more about the book this website supports, please visit its Information Center.

2010 Tata McGraw-Hill Any use is subject to the Terms of Use and Privacy Notice. Tata McGraw-Hill is one of the many fine businesses ofThe McGraw-Hill Companies.

Site Map: eBook

All pages within this Online Learning Center are listed below, organized by chapter or by resource type. To learn more about the book this website supports, please visit its information center.

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

To learn more about the book this website supports, please visit its Information Center.

2010 Tata McGraw-Hill Any use is subject to the Terms of Use and Privacy Notice. Tata McGraw-Hill is one of the many fine businesses ofThe McGraw-Hill Companies.

Site Map: eBook

All pages within this Online Learning Center are listed below, organized by chapter or by resource type. To learn more about the book this website supports, please visit its information center.

	View by Chapter			View by Resource
News, Articles and Links Quizzes Interactive Exercises More Resources Instructor ResourceseBook
eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

To learn more about the book this website supports, please visit its Information Center.

2010 Tata McGraw-Hill Any use is subject to the Terms of Use and Privacy Notice. Tata McGraw-Hill is one of the many fine businesses ofThe McGraw-Hill Companies.

Site Map: eBook

All pages within this Online Learning Center are listed below, organized by chapter or by resource type. To learn more about the book this website supports, please visit its information center.

	View by Chapter			View by Resource
News, Articles and Links Quizzes Interactive Exercises More Resources Instructor ResourceseBook
eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

To learn more about the book this website supports, please visit its Information Center.

2010 Tata McGraw-Hill Any use is subject to the Terms of Use and Privacy Notice. Tata McGraw-Hill is one of the many fine businesses ofThe McGraw-Hill Companies.

Site Map: eBook

All pages within this Online Learning Center are listed below, organized by chapter or by resource type. To learn more about the book this website supports, please visit its information center.

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

To learn more about the book this website supports, please visit its Information Center.

2010 Tata McGraw-Hill Any use is subject to the Terms of Use and Privacy Notice. Tata McGraw-Hill is one of the many fine businesses ofThe McGraw-Hill Companies.

Site Map: eBook

All pages within this Online Learning Center are listed below, organized by chapter or by resource type. To learn more about the book this website supports, please visit its information center.

	View by Chapter			View by Resource
News, Articles and Links Quizzes Interactive Exercises More Resources Instructor ResourceseBook
eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

To learn more about the book this website supports, please visit its Information Center.

2010 Tata McGraw-Hill Any use is subject to the Terms of Use and Privacy Notice. Tata McGraw-Hill is one of the many fine businesses ofThe McGraw-Hill Companies.

Site Map: eBook

All pages within this Online Learning Center are listed below, organized by chapter or by resource type. To learn more about the book this website supports, please visit its information center.

	View by Chapter			View by Resource
News, Articles and Links Quizzes Interactive Exercises More Resources Instructor ResourceseBook
eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

To learn more about the book this website supports, please visit its Information Center.

2010 Tata McGraw-Hill Any use is subject to the Terms of Use and Privacy Notice. Tata McGraw-Hill is one of the many fine businesses ofThe McGraw-Hill Companies.

Site Map: eBook

All pages within this Online Learning Center are listed below, organized by chapter or by resource type. To learn more about the book this website supports, please visit its information center.

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

To learn more about the book this website supports, please visit its Information Center.

2010 Tata McGraw-Hill Any use is subject to the Terms of Use and Privacy Notice. Tata McGraw-Hill is one of the many fine businesses ofThe McGraw-Hill Companies.

Site Map: eBook

All pages within this Online Learning Center are listed below, organized by chapter or by resource type. To learn more about the book this website supports, please visit its information center.

	View by Chapter			View by Resource
News, Articles and Links Quizzes Interactive Exercises More Resources Instructor ResourceseBook
eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

To learn more about the book this website supports, please visit its Information Center.

2010 Tata McGraw-Hill Any use is subject to the Terms of Use and Privacy Notice. Tata McGraw-Hill is one of the many fine businesses ofThe McGraw-Hill Companies.

Site Map: eBook

All pages within this Online Learning Center are listed below, organized by chapter or by resource type. To learn more about the book this website supports, please visit its information center.

	View by Chapter			View by Resource
News, Articles and Links Quizzes Interactive Exercises More Resources Instructor ResourceseBook
eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

To learn more about the book this website supports, please visit its Information Center.

2010 Tata McGraw-Hill Any use is subject to the Terms of Use and Privacy Notice. Tata McGraw-Hill is one of the many fine businesses ofThe McGraw-Hill Companies.

Site Map: eBook

All pages within this Online Learning Center are listed below, organized by chapter or by resource type. To learn more about the book this website supports, please visit its information center.

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

To learn more about the book this website supports, please visit its Information Center.

2010 Tata McGraw-Hill Any use is subject to the Terms of Use and Privacy Notice. Tata McGraw-Hill is one of the many fine businesses ofThe McGraw-Hill Companies.

Site Map: eBook

All pages within this Online Learning Center are listed below, organized by chapter or by resource type. To learn more about the book this website supports, please visit its information center.

	View by Chapter			View by Resource
News, Articles and Links Quizzes Interactive Exercises More Resources Instructor ResourceseBook
eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

To learn more about the book this website supports, please visit its Information Center.

2010 Tata McGraw-Hill Any use is subject to the Terms of Use and Privacy Notice. Tata McGraw-Hill is one of the many fine businesses ofThe McGraw-Hill Companies.

Site Map: eBook

All pages within this Online Learning Center are listed below, organized by chapter or by resource type. To learn more about the book this website supports, please visit its information center.

	View by Chapter			View by Resource
News, Articles and Links Quizzes Interactive Exercises More Resources Instructor ResourceseBook
eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

To learn more about the book this website supports, please visit its Information Center.

2010 Tata McGraw-Hill Any use is subject to the Terms of Use and Privacy Notice. Tata McGraw-Hill is one of the many fine businesses ofThe McGraw-Hill Companies.

Site Map: eBook

All pages within this Online Learning Center are listed below, organized by chapter or by resource type. To learn more about the book this website supports, please visit its information center.

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

To learn more about the book this website supports, please visit its Information Center.

2010 Tata McGraw-Hill Any use is subject to the Terms of Use and Privacy Notice. Tata McGraw-Hill is one of the many fine businesses ofThe McGraw-Hill Companies.

Site Map: eBook

All pages within this Online Learning Center are listed below, organized by chapter or by resource type. To learn more about the book this website supports, please visit its information center.

	View by Chapter			View by Resource
News, Articles and Links Quizzes Interactive Exercises More Resources Instructor ResourceseBook
eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

To learn more about the book this website supports, please visit its Information Center.

2010 Tata McGraw-Hill Any use is subject to the Terms of Use and Privacy Notice. Tata McGraw-Hill is one of the many fine businesses ofThe McGraw-Hill Companies.

Site Map: eBook

All pages within this Online Learning Center are listed below, organized by chapter or by resource type. To learn more about the book this website supports, please visit its information center.

	View by Chapter			View by Resource
News, Articles and Links Quizzes Interactive Exercises More Resources Instructor ResourceseBook
eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

To learn more about the book this website supports, please visit its Information Center.

2010 Tata McGraw-Hill Any use is subject to the Terms of Use and Privacy Notice. Tata McGraw-Hill is one of the many fine businesses ofThe McGraw-Hill Companies.

Site Map: eBook

All pages within this Online Learning Center are listed below, organized by chapter or by resource type. To learn more about the book this website supports, please visit its information center.

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

To learn more about the book this website supports, please visit its Information Center.

2010 Tata McGraw-Hill Any use is subject to the Terms of Use and Privacy Notice. Tata McGraw-Hill is one of the many fine businesses ofThe McGraw-Hill Companies.

Site Map: eBook

All pages within this Online Learning Center are listed below, organized by chapter or by resource type. To learn more about the book this website supports, please visit its information center.

	View by Chapter			View by Resource
News, Articles and Links Quizzes Interactive Exercises More Resources Instructor ResourceseBook
eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

To learn more about the book this website supports, please visit its Information Center.

2010 Tata McGraw-Hill Any use is subject to the Terms of Use and Privacy Notice. Tata McGraw-Hill is one of the many fine businesses ofThe McGraw-Hill Companies.

Site Map: eBook

All pages within this Online Learning Center are listed below, organized by chapter or by resource type. To learn more about the book this website supports, please visit its information center.

	View by Chapter			View by Resource
News, Articles and Links Quizzes Interactive Exercises More Resources Instructor ResourceseBook
eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

To learn more about the book this website supports, please visit its Information Center.

2010 Tata McGraw-Hill Any use is subject to the Terms of Use and Privacy Notice. Tata McGraw-Hill is one of the many fine businesses ofThe McGraw-Hill Companies.

Site Map: eBook

All pages within this Online Learning Center are listed below, organized by chapter or by resource type. To learn more about the book this website supports, please visit its information center.

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

To learn more about the book this website supports, please visit its Information Center.

2010 Tata McGraw-Hill Any use is subject to the Terms of Use and Privacy Notice. Tata McGraw-Hill is one of the many fine businesses ofThe McGraw-Hill Companies.

Site Map: eBook

All pages within this Online Learning Center are listed below, organized by chapter or by resource type. To learn more about the book this website supports, please visit its information center.

	View by Chapter			View by Resource
News, Articles and Links Quizzes Interactive Exercises More Resources Instructor ResourceseBook
eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

To learn more about the book this website supports, please visit its Information Center.

2010 Tata McGraw-Hill Any use is subject to the Terms of Use and Privacy Notice. Tata McGraw-Hill is one of the many fine businesses ofThe McGraw-Hill Companies.

Site Map: eBook

All pages within this Online Learning Center are listed below, organized by chapter or by resource type. To learn more about the book this website supports, please visit its information center.

	View by Chapter			View by Resource
News, Articles and Links Quizzes Interactive Exercises More Resources Instructor ResourceseBook
eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

To learn more about the book this website supports, please visit its Information Center.

2010 Tata McGraw-Hill Any use is subject to the Terms of Use and Privacy Notice. Tata McGraw-Hill is one of the many fine businesses ofThe McGraw-Hill Companies.

Site Map: eBook

All pages within this Online Learning Center are listed below, organized by chapter or by resource type. To learn more about the book this website supports, please visit its information center.

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

To learn more about the book this website supports, please visit its Information Center.

2010 Tata McGraw-Hill Any use is subject to the Terms of Use and Privacy Notice. Tata McGraw-Hill is one of the many fine businesses ofThe McGraw-Hill Companies.

Site Map: eBook

All pages within this Online Learning Center are listed below, organized by chapter or by resource type. To learn more about the book this website supports, please visit its information center.

	View by Chapter			View by Resource
News, Articles and Links Quizzes Interactive Exercises More Resources Instructor ResourceseBook
eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

To learn more about the book this website supports, please visit its Information Center.

2010 Tata McGraw-Hill Any use is subject to the Terms of Use and Privacy Notice. Tata McGraw-Hill is one of the many fine businesses ofThe McGraw-Hill Companies.

Site Map: eBook

All pages within this Online Learning Center are listed below, organized by chapter or by resource type. To learn more about the book this website supports, please visit its information center.

	View by Chapter			View by Resource
News, Articles and Links Quizzes Interactive Exercises More Resources Instructor ResourceseBook
eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

To learn more about the book this website supports, please visit its Information Center.

2010 Tata McGraw-Hill Any use is subject to the Terms of Use and Privacy Notice. Tata McGraw-Hill is one of the many fine businesses ofThe McGraw-Hill Companies.

Site Map: eBook

All pages within this Online Learning Center are listed below, organized by chapter or by resource type. To learn more about the book this website supports, please visit its information center.

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

To learn more about the book this website supports, please visit its Information Center.

2010 Tata McGraw-Hill Any use is subject to the Terms of Use and Privacy Notice. Tata McGraw-Hill is one of the many fine businesses ofThe McGraw-Hill Companies.

Site Map: eBook

All pages within this Online Learning Center are listed below, organized by chapter or by resource type. To learn more about the book this website supports, please visit its information center.

	View by Chapter			View by Resource
News, Articles and Links Quizzes Interactive Exercises More Resources Instructor ResourceseBook
eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

To learn more about the book this website supports, please visit its Information Center.

2010 Tata McGraw-Hill Any use is subject to the Terms of Use and Privacy Notice. Tata McGraw-Hill is one of the many fine businesses ofThe McGraw-Hill Companies.

Site Map: eBook

All pages within this Online Learning Center are listed below, organized by chapter or by resource type. To learn more about the book this website supports, please visit its information center.

	View by Chapter			View by Resource
News, Articles and Links Quizzes Interactive Exercises More Resources Instructor ResourceseBook
eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

To learn more about the book this website supports, please visit its Information Center.

2010 Tata McGraw-Hill Any use is subject to the Terms of Use and Privacy Notice. Tata McGraw-Hill is one of the many fine businesses ofThe McGraw-Hill Companies.

Site Map: eBook

All pages within this Online Learning Center are listed below, organized by chapter or by resource type. To learn more about the book this website supports, please visit its information center.

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

To learn more about the book this website supports, please visit its Information Center.

2010 Tata McGraw-Hill Any use is subject to the Terms of Use and Privacy Notice. Tata McGraw-Hill is one of the many fine businesses ofThe McGraw-Hill Companies.

Site Map: eBook

All pages within this Online Learning Center are listed below, organized by chapter or by resource type. To learn more about the book this website supports, please visit its information center.

	View by Chapter			View by Resource
News, Articles and Links Quizzes Interactive Exercises More Resources Instructor ResourceseBook
eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

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eBook 2, Chapter 1 Chapter chapter 1 Chapter Opener eBook 2, Chapter 1, chbody 1 Careers in Operations and Supply Management Current Issues in Operations and Supply Management Differences Between Services and Goods Historical Development of Operations and Supply Management How Ikea Designs its Sexy Prices Operations and Supply Management: A Critical Responsibility of Every Manager Supply Chain Transformation Processes What is Operations and Supply Management? eBook 2, Chapter 1, chend 2 Case: Fast-Food Feast Key Terms Review and Discussion Questions Selected Bibliography eBook 2, Chapter 2 Chapter chapter 2 Chapter Opener eBook 2, Chapter 2, chbody 3 A Framework for Operations and Supply Strategy Conclusion How Does Wall Street Evaluate Operations Performance? Productivity Measurement Strategic Fit: Fitting Operational Activities to Strategy The Tao of Timbuk2 What is Operations and Supply Strategy? eBook 2, Chapter 2, chend 4 Case: Timbuk2 Internet Enrichment Exercise: Harley-Davidson Motorcycles Key Terms Problems Review and Discussion Questions Solved Problem eBook 2, Chapter 2A 3 Chapter chapter 2A Chapter Opener eBook 2, Chapter 2A 3, chbody 5 Graphical Linear Programming Introduction Linear Programming Using Microsoft Excel The Linear Programming Model eBook 2, Chapter 2A 3, chend 6 Key Terms Problems Selected Bibliography Solved Problems eBook 2, Chapter 4 Chapter chapter 3 Chapter Opener eBook 2, Chapter 4, chbody 7 Apple's Ipod Has its Own Product Development Team Conclusion Managing Resources Network-Planning Models Project Control Charts Structuring Projects What is Project Management? Work Breakdown Structure eBook 2, Chapter 4, chend 8 Case: Cell Phone Design Project Case: the Campus Wedding (A) Case: the Campus Wedding (B) Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 5 Chapter chapter 4 Chapter Opener eBook 2, Chapter 5, chbody 9 Conclusion Designing for the Customer Designing Products for Manufacture and Assembly Designing Service Products Economic Analysis of Product Development Projects Ideo Product Development-Can You Learn Creativity? Measuring Product Development Performance The Product Design Process The Product Development Process eBook 2, Chapter 5, chend 10 Case: Dental SPA Case: Ikea: Design and Pricing Internet Enrichment Exercise Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6 STRATEGIC CAPACITY MANAGEMENT Chapter Opener eBook 2, Chapter 6, chbody 11 Capacity Management in Operations Capacity Planning Capacity Planning Concepts Conclusion Pharmaceuticals Have Challenging Capacity Decisions Planning Service Capacity eBook 2, Chapter 6, chend 12 Case: Shouldice Hospital-A Cut Above Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 5A 7 Chapter chapter 5A Chapter Opener eBook 2, Chapter 5A 7, chbody 13 Application of Learning Curves General Guidelines for Learning Learning Curves Applied to Heart Transplant Mortality Plotting Learning Curves eBook 2, Chapter 5A 7, chend 14 Formula Review ftnote Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 8 Chapter chapter 6 Chapter Opener eBook 2, Chapter 8, chbody 15 Conclusion Measuring Process Performance Process Analysis Process Analysis Examples Process Flowcharting Process Throughput Time Reduction Types of Processes eBook 2, Chapter 8, chend 16 Case: Analyzing Casino Money-Handling Processes Case: Kristen's Cookie Company (A) Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 6A 9 Chapter chapter 6A Chapter Opener eBook 2, Chapter 6A 9, chbody 17 Behavioral Considerations in Job Design Conclusion Job Design Decisions Work Measurement and Standards eBook 2, Chapter 6A 9, chend 18 Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 10 Chapter chapter 7 Chapter Opener eBook 2, Chapter 10, chbody 19 Break-Even Analysis Conclusion How Production Processes are Organized Manufacturing Process Flow Design Toshiba: Producer of the First Notebook Computer eBook 2, Chapter 10, chend 20 Case: Circuit Board Fabricators, Inc. Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 7A 11 Chapter Chapter 7A Chapter Opener eBook 2, Chapter 7A 11, chbody 21 Assembly Lines Basic Production Layout Formats Cells Conclusion Office Layout Project Layouts Retail Service Layout Workcenters eBook 2, Chapter 7A 11, chend 22 Case: Soteriou's Souvlaki Case: State Automobile License Renewals Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 12 Chapter chapter 8 Chapter Opener eBook 2, Chapter 12, chbody 23 An Operational Classification of Services Applying Behavioral Science to Service Encounters Conclusion Designing Service Organizations Managing Customer-Introduced Variability My Week as a Room-Service Waiter at the Ritz Service Blueprinting and Fail-Safing Service Guarantees as Design Drivers Structuring the Service Encounter: Service-System Design Matrix The Nature of Services Three Contrasting Service Designs eBook 2, Chapter 12, chend 24 Case: Contact Centers Should Take a Lesson from Local Businesses Case: Pizza Usa: An Exercise in Translating Customer Requirements into Process Design Requirements Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 8A 13 Chapter chapter 8A Chapter Opener eBook 2, Chapter 8A 13, chbody 25 Approximating Customer Waiting Time Computer Simulation of Waiting Lines Conclusion Economics of the Waiting Line Problem The Queuing System Waiting Line Models eBook 2, Chapter 8A 13, chend 26 Case: Community Hospital Evening Operating Room Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 14 Chapter chapter 9 Chapter Opener eBook 2, Chapter 14, chbody 27 Conclusion External Benchmarking for Quality Improvement ISO 9000 and ISO 14000 Quality Specification and Quality Costs Six-Sigma Quality The Shingo System: Fail-Safe Design Total Quality Management eBook 2, Chapter 14, chend 28 Case: Appreciative Inquiry-A Different Kind of Fishbone Case: Hank Kolb, Director of Quality Assurance Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 9A 15 Chapter chapter 9A Chapter Opener eBook 2, Chapter 9A 15, chbody 29 Acceptance Sampling Conclusion ftnote Process Capability Process Control Procedures Variation Around Us eBook 2, Chapter 9A 15, chend 30 Case: Hot Shot Plastics Company Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 16 Chapter chapter 10 Chapter Opener eBook 2, Chapter 16, chbody 31 Conclusion Design for Logistics Global Sourcing Mass Customization Measuring Supply Chain Performance Outsourcing Service Supply Chains Sourcing/Purchasing-System Design Matrix Supply Chain Design Strategy Supply Chain Strategy The World is Flat Value Density (Value Per Unit of Weight) eBook 2, Chapter 16, chend 32 Case: Pepe Jeans Formula Review Internet Enrichment Exercises Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 17 Chapter chapter 11 Chapter Opener eBook 2, Chapter 17, chbody 33 Conclusion Decisions Related to Logistics Issues in Facility Location Locating Service Facilities Logistics Plant Location Methods eBook 2, Chapter 17, chend 34 Case: Applichem-The Transportation Problem Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 18 Chapter chapter 12 Chapter Opener eBook 2, Chapter 18, chbody 35 Conclusion Lean Implementation Requirements Lean Logic Lean Services The Toyota Production System eBook 2, Chapter 18, chend 36 Case: Quality Parts Company Case: Value Chain Mapping Approach Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19 Chapter chapter 13 Chapter Opener eBook 2, Chapter 19, chbody 37 Business Process Reengineering (BPR) Conclusion Economics of Consulting Firms Guidelines for Implementation Operations Consulting Tool Kit Principles of Reengineering The Nature of the Management Consulting Industry The Operations Consulting Process What is Operations Consulting? When Operations Consulting is Needed eBook 2, Chapter 19, chend 38 Appendix A: Systems Thinking Appendix B: RPA Questionnaire and Rating Sheet Case: A California Auto Club Reengineers Customer Service Key Terms Problems Review and Discussion Questions Selected Bibliography eBook 2, Chapter 20 Chapter chapter 14 Chapter Opener eBook 2, Chapter 20, chbody 39 Conclusion Implementing ERP Systems Information Crisis: The Missing Desk mySAP.com and SAP NetWeaver-Integrated E-Business Applications SAP SAP Application Modules eBook 2, Chapter 20, chend 40 Key Term Review and Discussion Questions Selected Bibliography eBook 2, Chapter 21 Chapter chapter 15 Chapter Opener eBook 2, Chapter 21, chbody 41 Causal Relationship Forecasting Components of Demand Conclusion Demand Management Focus Forecasting Qualitative Techniques in Forecasting Time Series Analysis Types of Forecasting Wal-Mart'S Data Warehouse Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) eBook 2, Chapter 21, chend 42 Case: Altavox Electronics Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 22 Chapter chapter 16 Chapter Opener eBook 2, Chapter 22, chbody 43 Aggregate Planning Techniques Conclusion Overview of Sales and Operations Planning Activities The Aggregate Operations Plan What is Sales and Operations Planning? Yield Management eBook 2, Chapter 22, chend 44 Case: Bradford Manufacturing-Planning Plant Production Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 23 Chapter chapter 17 Chapter Opener eBook 2, Chapter 23, chbody 45 Conclusion Definition of Inventory Fixed-Order Quantity Models Fixed-Time Period Models Hospitals Hope to Save by Supply Management Independent Versus Dependent Demand Inventory Control and Supply Chain Management Inventory Costs Inventory Systems Miscellaneous Systems and Issues Price-Break Models Purposes of Inventory eBook 2, Chapter 23, chend 46 Case: Hewlett-Packard-Supplying the Deskjet Printer in Europe Formula Review Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 24 Chapter chapter 18 Chapter Opener eBook 2, Chapter 24, chbody 1 An Example Using MRP Conclusion Flow Manufacturing: Embedding JIT Into MRP Improvements in the MRP System Lot Sizing in MRP Systems Master Production Scheduling Material Requirements Planning System Structure Where MRP can be Used eBook 2, Chapter 24, chend 2 Case: Brunswick Motors, Inc.-An Introductory Case for MRP Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 25 Chapter chapter 19 Chapter Opener eBook 2, Chapter 25, chbody 49 Conclusion Hospitals Cut Er Waits-New fast Track Units High-Tech Ids Speed Visits See a Doctor in 17 Minutes Manufacturing Execution Systems Personnel Scheduling in Services Priority Rules and Techniques Shop-Floor Control The Nature and Importance of Work Centers eBook 2, Chapter 25, chend 50 Case: Keep Patients Waiting? Not in My Office Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem eBook 2, Chapter 19A 26 Chapter chapter 19A Chapter Opener eBook 2, Chapter 19A 26, chbody 51 Advantages and Disadvantages of Simulation Conclusion Definition of Simulation Simulating Waiting Lines Simulation Methodology Simulation Programs and Languages Spreadsheet Simulation eBook 2, Chapter 19A 26, chend 52 Advanced Case: Understanding the Impact of Variability on the Capacity of a Production System Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problems eBook 2, Chapter 27 Chapter chapter 20 Chapter Opener eBook 2, Chapter 27, chbody 53 Basic Manufacturing Building Blocks Bottlenecks and Capacity-Constrained Resources Comparing Synchronous Manufacturing to MRP and JIT Conclusion Goal of the Firm Methods for Control Performance Measurements Relationship with other Functional Areas Unbalanced Capacity eBook 2, Chapter 27, chend 54 Case: Solve the OPT Quiz-A Challenge in Scheduling Key Terms Problems Review and Discussion Questions Selected Bibliography Solved Problem

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