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| 1 | |
The categories for the Baldrige Award include: |
| | A) | Manufacturing companies or subsidiaries |
| | B) | Small businesses |
| | C) | Educational institutions |
| | D) | Healthcare organizations |
| | E) | All of the above |
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| 2 | |
Which Quality Guru proposed 10 steps to quality improvement in the Quality Guru's Compared exhibit? |
| | A) | Crosby |
| | B) | Deming |
| | C) | Ishikawa |
| | D) | Juran |
| | E) | None of the above |
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| 3 | |
Which of the following is not a dimension of design quality? |
| | A) | Features |
| | B) | Durability |
| | C) | Serviceability |
| | D) | Customization |
| | E) | Perceived quality |
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| 4 | |
Testing is an example of: |
| | A) | Appraisal costs |
| | B) | Prevention costs |
| | C) | Internal failure costs |
| | D) | External failure costs |
| | E) | None of the above |
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| 5 | |
An example of prevention quality cost is: |
| | A) | Inspection |
| | B) | Testing |
| | C) | Train personnel |
| | D) | Rework |
| | E) | Warranty replacements |
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| 6 | |
In Six Sigma, which pieces of information are required to calculate defects per million opportunities (DPMO)? |
| | A) | Unit |
| | B) | Defect |
| | C) | Opportunity |
| | D) | Probability |
| | E) | A, B, and C |
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| 7 | |
Statistical Process Control tools commonly used for continuous improvement efforts include: |
| | A) | Process flow charts |
| | B) | Pareto charts |
| | C) | Cause and effect diagrams |
| | D) | Control charts |
| | E) | All of the above |
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| 8 | |
In Six Sigma, DMAIC stands for: |
| | A) | Define, Meter, Analyze, Improve, Control |
| | B) | Define, Measure, Analyze, Improve, Control |
| | C) | Decide, Meter, Analyze, Improve, Control |
| | D) | Decide, Measure, Analyze, Improve, Control |
| | E) | Decode, Memorize, Analyze, Improve, Control |
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| 9 | |
A Six Sigma program usually requires all of the following except: |
| | A) | Executive Leadership |
| | B) | Corporate wide training in concepts and tools |
| | C) | Karate trained black belts |
| | D) | Reinforcement |
| | E) | Setting objectives |
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| 10 | |
Which of the following is not required for ISO 9000 Certification? |
| | A) | Third party auditing |
| | B) | A completed Baldrige application |
| | C) | Evidence of best practices at every stage of the business |
| | D) | Evidence of mutually beneficial supplier relationships |
| | E) | Process approach |
| | F) | All of the above |
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| 11 | |
Appreciative inquiry (AI) focuses on: |
| | A) | The root causes of failure |
| | B) | Mathematical analysis |
| | C) | The how's of success |
| | D) | Matching the quality capabilities of other organizations |
| | E) | None of the above |
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