Is the goal of Six Sigma realistic for services such as Blockbuster Video stores?
"If line employees are required to work on quality improvement activities, their productivity will suffer." Discuss.
"You don't inspect quality into a product; you have to build it in." Discuss the implications of this statement.
"Before you build quality in, you must think it in." How do the implications of this statement differ from those in question 3?
Business writer Tom Peters has suggested that in making process changes, we should "Try it, test it, and get on with it." How does this square with the DMAIC/continuous improvement philosophy?
Shingo told a story of a poka-yoke he developed to make sure that the operators avoided the mistake of putting fewer than the required four springs in a push-button device. The existing method involved assemblers taking individual springs from a box containing several hundred and then placing two of them behind an ON button and two more behind an OFF button. What was the poka-yoke Shingo created?
A typical word processing package is loaded with poka-yokes. List three. Are there any others you wish the packages had?
