| Activity-system map | A diagram that shows how a company's strategy is delivered through a set of supporting activities.
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| Core capabilities | Skills that differentiate a manufacturing or service firm from its competitors.
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| Operations and supply strategy | Setting broad policies and plans for using the resources of a firm to best support the firm's long-term competitive strategy.
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| Order qualifier | A dimension used to screen a product or service as a candidate for purchase.
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| Order winner | A dimension that differentiates the products or services
of one firm from those of another.
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| Productivity | A measure of how well resources are used.
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| Straddling | Occurs when a firm seeks to match what a competitor is
doing by adding new features, services, or technologies to existing activities. This often creates problems if certain trade-offs need to be made.
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