![](/olcweb/styles/shared/spacer.gif) | Discussion Questions (See related pages)
- Cultural factors affect waiting lines. For example, fast checkout lines (e.g., 10 items or less) are uncommon in Japan. Why do you think this is so?
- How many waiting lines did you encounter during your last airline flight?
- Distinguish between a channel and a phase.
- What is the major cost trade-off that must be made in managing waiting line situations?
- Which assumptions are necessary to employ the formulas given for Model 1?
- In what way might the first-come, first-served rule be unfair to the customer waiting for service in a bank or hospital?
- Define, in a practical sense, what is meant by an exponential service time.
- Would you expect the exponential distribution to be a good approximation of service times for
- Buying an airline ticket at the airport?
- Riding a merry-go-round at a carnival?
- Checking out of a hotel?
- Completing a midterm exam in your OSM class?
- Would you expect the Poisson distribution to be a good approximation of
- Runners crossing the finish line in the Boston Marathon?
- Arrival times of the students in your OSM class?
- Arrival times of the bus to your stop at school?
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