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Discussion Questions
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  1. Cultural factors affect waiting lines. For example, fast checkout lines (e.g., 10 items or less) are uncommon in Japan. Why do you think this is so?
  2. How many waiting lines did you encounter during your last airline flight?
  3. Distinguish between a channel and a phase.
  4. What is the major cost trade-off that must be made in managing waiting line situations?
  5. Which assumptions are necessary to employ the formulas given for Model 1?
  6. In what way might the first-come, first-served rule be unfair to the customer waiting for service in a bank or hospital?
  7. Define, in a practical sense, what is meant by an exponential service time.
  8. Would you expect the exponential distribution to be a good approximation of service times for
    1. Buying an airline ticket at the airport?
    2. Riding a merry-go-round at a carnival?
    3. Checking out of a hotel?
    4. Completing a midterm exam in your OSM class?
  9. Would you expect the Poisson distribution to be a good approximation of
    1. Runners crossing the finish line in the Boston Marathon?
    2. Arrival times of the students in your OSM class?
    3. Arrival times of the bus to your stop at school?





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