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Chapter Outline
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 Queues defined

Economics of the Waiting Line Problem

The practical view of waiting lines

The Queuing System

 Queuing system defined
Customer arrivals
Distribution of arrivals
 Arrival rate defined
 Exponential distribution defined
 Poisson distribution defined
The queuing system: factors
Exiting the queuing system
 Service rate defined

Waiting Line Models

Approximating Customer Waiting Time

Computer Simulation of Waiting Lines

Conclusion

Case: Community Hospital Evening Operating Room






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