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Case: Fast-Food Feast
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Visit at least two different fast-food restaurants that make hamburgers. For example, in the United States McDonald's, Wendy's, and Burger King are good choices. For some of you fast-food junkies, this will not be difficult; vegans may have to take a friend for product testing. Observe the basic operational differences between these stores. Note the differences in the following processes:

QUESTIONS

  1. How are in-store orders taken?

  2. Are the hamburgers prepared to order, or are they prepared ahead of time and delivered from a storage bin?

  3. How are special orders handled?

  4. How are the hamburgers cooked?

  5. How are the hamburgers assembled?

  6. Is a microwave oven used in the process?

  7. How are other common items, such as french fries and drinks, handled?








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