Chapter Opener

Chapter Opener

Chapter Opener
(See related pages)

3	How IKEA Designs Its Sexy Prices
4	Operations and Supply Management: A Critical Responsibility of Every Manager Case: Progressive Insurance Efficiency, effectiveness, and value	Efficiency defined Effectiveness defined Value defined
7	What Is OSM?
8	Supply Chain Transformation Processes	Transformation process defined
10	Differences between Services and Goods The goods–services continuum Growth of services
12	Careers in OSM Chief operating officer
14	Historical Development of OSM Lean manufacturing, JIT, and TQC Manufacturing strategy paradigm Service quality and productivity Total quality management and quality certification Business process reengineering Six-sigma quality Supply chain management Electronic commerce Service science	Mass customization defined
18	Current Issues in OSM
19	Case: Fast-Food Feast

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Home > Chapter 1 > Chapter Opener

	Course-wide Content
		MH Enhanced Cartridge Interactive OM Data Files E-OPS Game Visit the OMC F. Robert Jacobs POM S... Excel Templates Sample of iPod Premium... Hot Shot Plastics Data Updates and Errata

	News, Articles & Links
		Web Links
	Quizzes
		Multiple Choice Quiz
	More Resources
		Chapter Overview Chapter Outline PowerPoint Presentations Study Guide Questions ... Glossary Excel Templates Data Files iPod content Screencams Discussion Questions
	eBook
		Chapter Opener Operations and Supply ... Careers in Operations ... What is Operations and... Current Issues in Oper... Differences Between Se... How Ikea Designs its S... Historical Development... Supply Chain Transform... Key Terms Case: Fast-Food Feast Selected Bibliography Review and Discussion ...

	Instructor Resources
		PageOut Appendices Test Bank Map to Harvard Cases Solutions Manual Framework PowerPoints Links to Prof. Resources CPS by eInstruction Instructor's Resource ... Updates and Errata PowerPoint Presentations Text Art Powerpoints

	Course-wide Content
		MH Enhanced Cartridge Interactive OM Data Files E-OPS Game Visit the OMC F. Robert Jacobs POM S... Excel Templates Sample of iPod Premium... Hot Shot Plastics Data Updates and Errata

	News, Articles & Links
		Web Links
	Quizzes
		Multiple Choice Quiz
	More Resources
		Chapter Overview Chapter Outline PowerPoint Presentations Study Guide Questions ... Glossary Excel Templates Data Files iPod content Screencams Discussion Questions
	eBook
		Chapter Opener Operations and Supply ... Careers in Operations ... What is Operations and... Current Issues in Oper... Differences Between Se... How Ikea Designs its S... Historical Development... Supply Chain Transform... Key Terms Case: Fast-Food Feast Selected Bibliography Review and Discussion ...