Screencams

Screencams

Screencams
(See related pages)

Instructor Edition

Student Edition

Log In

Notes

Log In

Log In
You must be a registered user to view the premium content in this website. If you already have a username and password, enter it below. If your textbook came with a card and this is your first visit to this site, you can use your registration code to register.
Username:
Password:
	Forgot your password?

Log In

Site Preferences	(Log out)

		Send mail as:

TA email:
Other email:

"Floating" navigation?
Drawer speed:

Notes		(What is this?)

Add a note
1.	(optional) Enter a note here:
2.	(optional) Select some text on the page (or do this before you open the "Notes" drawer).
3.	Highlighter Color:
4.

Search
Search for:
Search in:

Home > Chapter 12 > Screencams

	Course-wide Content
		MH Enhanced Cartridge Interactive OM Data Files E-OPS Game Visit the OMC F. Robert Jacobs POM S... Excel Templates Sample of iPod Premium... Hot Shot Plastics Data Updates and Errata

	News, Articles & Links
		Web Links
	Quizzes
		Multiple Choice Quiz
	More Resources
		Chapter Overview Chapter Outline PowerPoint Presentations Study Guide Questions ... Glossary Excel Templates iPod Content Screencams Discussion Questions
	eBook
		Chapter Opener The Nature of Services Structuring the Servic... Service Blueprinting a... Managing Customer-Intr... Conclusion Three Contrasting Serv... Service Guarantees as ... My Week as a Room-Serv... Designing Service Orga... An Operational Classif... Applying Behavioral Sc... Key Terms Case: Pizza Usa: An Ex... Case: Contact Centers ... Problems Review and Discussion ... Selected Bibliography

	Instructor Resources
		PageOut Appendices Test Bank Map to Harvard Cases Solutions Manual Framework PowerPoints Links to Prof. Resources CPS by eInstruction Instructor's Resource ... Updates and Errata PowerPoint Presentations Text Art Powerpoints

	Course-wide Content
		MH Enhanced Cartridge Interactive OM Data Files E-OPS Game Visit the OMC F. Robert Jacobs POM S... Excel Templates Sample of iPod Premium... Hot Shot Plastics Data Updates and Errata

	News, Articles & Links
		Web Links
	Quizzes
		Multiple Choice Quiz
	More Resources
		Chapter Overview Chapter Outline PowerPoint Presentations Study Guide Questions ... Glossary Excel Templates iPod Content Screencams Discussion Questions
	eBook
		Chapter Opener The Nature of Services Structuring the Servic... Service Blueprinting a... Managing Customer-Intr... Conclusion Three Contrasting Serv... Service Guarantees as ... My Week as a Room-Serv... Designing Service Orga... An Operational Classif... Applying Behavioral Sc... Key Terms Case: Pizza Usa: An Ex... Case: Contact Centers ... Problems Review and Discussion ... Selected Bibliography