Lean Manufacturing
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Home > Chapter 12

Course-wide Content MH Enhanced Cartridge Interactive OM Data Files E-OPS Game Visit the OMC F. Robert Jacobs POM S... Excel Templates Sample of iPod Premium... Hot Shot Plastics Data Updates and Errata

Choose one...Chapter 1Chapter 2Chapter 2A 2Chapter 3Chapter 4Chapter 5Chapter 5A 2Chapter 6Chapter 6A 2Chapter 7Chapter 7A 2Chapter 8Chapter 8A 2Chapter 9Chapter 9A 2Chapter 10Chapter 11Chapter 12Chapter 13Chapter 14Chapter 15Chapter 16Chapter 17Chapter 18Chapter 19Chapter 19A 2Chapter 20

News, Articles & Links Web Links Quizzes Multiple Choice Quiz More Resources Chapter Overview Chapter Outline PowerPoint Presentations Study Guide Questions ... Glossary Excel Templates iPod Content Screencams Discussion Questions eBook Chapter Opener The Nature of Services Structuring the Servic... Service Blueprinting a... Managing Customer-Intr... Conclusion Three Contrasting Serv... Service Guarantees as ... My Week as a Room-Serv... Designing Service Orga... An Operational Classif... Applying Behavioral Sc... Key Terms Case: Pizza Usa: An Ex... Case: Contact Centers ... Problems Review and Discussion ... Selected Bibliography

Instructor Resources PageOut Appendices Test Bank Map to Harvard Cases Solutions Manual Framework PowerPoints Links to Prof. Resources CPS by eInstruction Instructor's Resource ... Updates and Errata PowerPoint Presentations Text Art Powerpoints Course-wide Content MH Enhanced Cartridge Interactive OM Data Files E-OPS Game Visit the OMC F. Robert Jacobs POM S... Excel Templates Sample of iPod Premium... Hot Shot Plastics Data Updates and Errata

Choose one...Chapter 1Chapter 2Chapter 2A 2Chapter 3Chapter 4Chapter 5Chapter 5A 2Chapter 6Chapter 6A 2Chapter 7Chapter 7A 2Chapter 8Chapter 8A 2Chapter 9Chapter 9A 2Chapter 10Chapter 11Chapter 12Chapter 13Chapter 14Chapter 15Chapter 16Chapter 17Chapter 18Chapter 19Chapter 19A 2Chapter 20

News, Articles & Links Web Links Quizzes Multiple Choice Quiz More Resources Chapter Overview Chapter Outline PowerPoint Presentations Study Guide Questions ... Glossary Excel Templates iPod Content Screencams Discussion Questions eBook Chapter Opener The Nature of Services Structuring the Servic... Service Blueprinting a... Managing Customer-Intr... Conclusion Three Contrasting Serv... Service Guarantees as ... My Week as a Room-Serv... Designing Service Orga... An Operational Classif... Applying Behavioral Sc... Key Terms Case: Pizza Usa: An Ex... Case: Contact Centers ... Problems Review and Discussion ... Selected Bibliography